Working Title: IT Office Operations Analyst
Job Class: Management Analyst 1
Agency: Minnesota IT Services
Job ID : 96896
Location : St. Paul
Telework Eligible : Yes, #LI-Hybrid
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 09/12/2026
Closing Date : 09/28/2026
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Department of Human Services (DHS)
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota's largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.
As an Office Operations Analyst with Minnesota IT Services (MNIT), partnering with the Department of Human Services (DHS), you play a central role in ensuring smooth, efficient, and well-coordinated office and administrative operations. This position blends administrative support, business analysis, operational coordination, and project management to meet complex organizational needs and advance MNIT and DHS strategic goals.
You will streamline office workflows, support division-wide initiatives, and drive continuous improvements in processes, documentation, and operational efficiency. While the role interfaces with IT services, the primary focus is on optimizing administrative processes, managing office resources and equipment, overseeing procurement and invoices, coordinating travel and supply needs, and maintaining records and shared content across teams.
The position requires strong organizational skills, clear and accessible communication, and the ability to collaborate effectively with both technical and non-technical stakeholders. You will support the Chief Business Technology Directors, managers, supervisors, and staff across multiple divisions, providing executive-level operational insight, guidance, and administrative assistance.
In addition, you will represent MNIT at DHS on delegated activities, contribute to departmental policy and process implementation, and ensure accurate documentation, budget coordination, and support for multiple financial and administrative functions. The role also includes responsibility for virtual collaboration through Microsoft Teams, maintaining shared sites, and facilitating effective communication channels.
This position requires an employee to work onsite at 540 Cedar Street, St. Paul, Minnesota at least 50% [or more or less if space limitations remain] of the time, with limited telework available. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligibility depends on residence:
Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.
**This posting will be used to fill multiple vacancies. All applicants will be considered for each vacancy.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :**
Position requires a minimum of one (1) year of experience providing administrative or operational support to managers, supervisors, or executives.
Experience must include:
Experience documenting, improving, and maintaining administrative processes, procedures, or workflows.
Experience processing purchasing requests, reviewing invoices, tracking expenses, or reconciling financial records.
Experience coordinating multiple assignments with competing deadlines while maintaining accurate and organized records.
Demonstrated ability to communicate clearly and effectively with employees, managers, candidates, customers, and vendors.
Advanced proficiency in Microsoft Office Suite (Outlook, Visio, Word, Excel, etc.) with proven experience supporting office operations, including purchasing, supply management, travel coordination, and related administrative tasks.
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Preferred Qualifications
Experience conducting process mapping, workflow analysis, gap analysis, organizational studies, or process-improvement activities.
Experience developing or revising administrative policies, procedures, process maps, guidelines, forms, templates, or training materials.
Experience using purchasing, financial, customer-management, or service-request systems, such as SWIFT, EIOR, CRM, or ticketing systems.
Experience coordinating operational activities, including recruitment scheduling, employee onboarding and offboarding, workspace assignments, equipment, building access, office moves, safety planning, travel, or training.
Strongly Preferred Qualifications
Experience providing confidential administrative and analytical support to division directors, executives, or senior management within government or another large, regulated organization.
Experience independently leading process-improvement initiatives, including gathering stakeholder input, identifying operational gaps, recommending solutions, documenting revised processes, and supporting implementation.
Experience coordinating multiple operational functions, including procurement, expense tracking, personnel activities, office operations, facilities, safety coordination, service-request dispatching, or executive support.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
Other legally required checks
Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
