Alpharetta, GA
Boca Raton, FL
Florida
Dayton, OH
Ohio
Georgia
Minneapolis, MN
Minnesota
Full time
R116347
Batch Consulting SpecialistAbout the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About Our Team
PDC Delivery Channels is responsible for implementation consulting, solution advisory, analytics, migration support, optimization, and expert escalation services for API Direct and Strategic Batch Consulting customers.
The organization works closely with Product, Engineering, Sales, Fulfillment, Support, Market Planning, and Customer Experience teams to help customers successfully implement, optimize , and expand their use of LexisNexis Risk Solutions products and services. The team focuses on improving customer outcomes, accelerating time-to-revenue, increasing scalability, and supporting business growth.
About the Role
This role is responsible for identifying opportunities that improve customer experience, operational effectiveness, and business results within Strategic Batch Consulting and API Direct.
The role partners with Consulting, Product, Engineering, Sales, Fulfillment, Support, Market Planning, Customer Experience, and other teams to identify opportunities, develop solutions, and drive measurable business results.
This role supports revenue growth, customer retention, customer experience, and operational effectiveness initiatives. Responsibilities include evaluating opportunities, developing recommendations, defining success measures, tracking results, and supporting Delivery Channels leadership in evaluating and prioritizing improvement opportunities.
Success is measured through improvements in revenue growth, customer retention, customer experience, operational effectiveness, scalability, customer adoption, and time-to-revenue.
Responsibilities
Identify customer, operational, and business improvement opportunities within Strategic Batch Consulting and API Direct.
Research issues, understand root causes, evaluate potential solutions, and develop recommendations.
Partner with Product, Engineering, Sales, Market Planning, Consulting, Support, Fulfillment, Customer Experience, and other teams to develop and implement improvements.
Evaluate opportunities based on customer impact, business value, revenue potential, effort required , and organizational priorities.
Work with Delivery Channels leadership to identify and prioritize improvement opportunities.
Maintain visibility and alignment on key initiatives and improvement opportunities across Delivery Channels.
Lead initiatives that improve customer experience, customer retention, onboarding, implementation effectiveness, operational effectiveness, and business performance.
Support revenue growth and customer retention efforts through identification of customer, product, process, and operational opportunities.
Identify opportunities to improve processes, reduce manual effort, increase consistency, and improve scalability.
Define success measures, track results, and communicate business impact.
Report progress, recommendations, risks, and outcomes to leadership.
Serve as a subject matter expert and trusted partner for strategic improvement efforts across Delivery Channels.
Requirements
Experience leading cross-functional initiatives, operational improvement efforts, consulting activities, or similar strategic work.
Strong analytical and problem-solving skills.
Experience evaluating opportunities and developing practical recommendations.
Ability to work effectively across multiple teams, build support for new ideas and initiatives, and drive work to completion.
Experience balancing multiple priorities and making recommendations based on business impact.
Strong communication and stakeholder management skills.
Key Success Measures
Revenue growth and customer retention.
Improvements in customer experience and customer adoption.
Improvements in operational effectiveness, scalability, and time-to-revenue.
Reduction of recurring customer, operational, or delivery challenges.
Successful implementation of strategic initiatives.
Demonstrated results against defined success measures.
U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.
If performed in Ohio, the base pay range is $99,700 - $166,000.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
