This job was posted by https://joblink.maine.gov : For more information,
please see: https://joblink.maine.gov/jobs/1382065
Whether you\'re passionate about finance, technology or helping others -
a career at First National Bank offers a world of opportunity to grow
and succeed.
Work collaboratively with a team while having fun and providing product
and technical support knowledge to customers. In return, we have a lot
to offer. This fulltime position offers competitive pay, time off,
benefits and a bonus plan. Opportunities for personal growth and
professional development. And yes, a real opportunity to make a
difference in the place where you live. We are proud to be on the 2025 &
2026 list of Best Places to Work in Maine.
\
Fulltime-In Office Position
Schedule Monday-Friday (40 hours)
Pay Range: The pay range for this role is \$17\$19 per hour,
reflecting a good-faith estimate as of the posting date and accounting
for the position\'s responsibilities, level, and location. Actual
starting pay will be set at the Bank\'s discretion and will take into
account the candidate\'s experience, education, skills, certifications,
and other relevant factors.
\
Qualifications:
Phone etiquette and Customer service experience preferred
High school diploma or equivalent
Computer experience preferred
Banking experience desirable
\
Functions:
Provide customers with high quality service by selling bank products and
services and/or making appropriate referrals to other bank personnel.
Work in a team environment demonstrating enthusiasm, a positive outlook
and a professional manner while maintaining confidentiality.
\
Duties:
Provide world class customer service focused on customer retention,
sales and service while answering all inquiries, promoting, and
selling products and services and resolving customer problems.
Handle inbound/outbound customer contacts via phone, Banno
conversations/secure messaging, and email.
Accurately process requests, using computerized systems following
bank policies for identification of customers, tracking, gathering
information and trouble shooting.
Provide deposit and loan information regarding the structure and
design of bank products including features/benefits, rates, terms,
payment applications, balances, and statements.
Maintain a basic understanding of loan, investments, and merchant
products in order to refer customers to appropriate bank personnel
to help meet referral goals.
Complete Argo-Harland Clarke check order/Re-order, Argo- address
change/CIF maintenance.
Cross-sell bank products over the phone to incoming callers.
Be familiar with electronic services products.
Exhibit an understanding of common scam and fraud situations and
know how to report internally.
Investigate and correct errors reported by customers, work with
management to report unusual account activity.
Perform additional duties, but not limited to debit card
maintenance, stop payments, password resets, travel notes, check
orders, disputes, etc.
\
\
\
\
\
\
\
Equal employment opportunity, including veterans and individuals with
disabilities.\
\
PI286978679
