Description
AMS seeks a Quality Manager to support and maintain our ISO 9001 certified Quality Management System and ensure the production of top-notch components across all manufacturing operations. You will work within the quality team alongside quality engineers, inspectors, and quality leads while partnering with the Sr. Quality Manager, Operations Manager, and Manufacturing Process Engineering to maintain our quality framework, drive continuous improvement, and ensure repeatable quality in our production parts. This role requires solid quality management expertise, statistical analysis skills, and the ability to execute and sustain quality system processes.
Key job responsibilities
Quality Management System Ownership
Support and maintain the ISO 9001 certified Quality Management System
Manage internal and external tools that host and support the QMS
Maintain and update policies, standards, and procedures
Support internal and external ISO 9001 audits and ensure continuous compliance
Drive continuous improvement of the QMS to enhance effectiveness and efficiency
Manage document control and change management processes
Conduct gap analysis to identify QMS improvement opportunities and compliance risks
Quality Assurance and Statistical Analysis
Oversee quality assurance programs and processes to maintain consistent product quality
Maintain quality standards, specifications, and testing procedures across all manufacturing modalities
Conduct regular inspections, audits, and quality checks to identify and address deviations and non-conformities
Perform Gage R&R studies to ensure measurement system accuracy and repeatability
Conduct process capability analysis (Cp, Cpk) to validate process performance and identify improvement opportunities
Oversee first article inspections and production quality verification · Manage quality metrics and reporting systems
Ensure proper calibration and maintenance of inspection and measurement equipment
Process Improvement and Six Sigma
Support Six Sigma projects to reduce defects and improve process capability
Apply statistical process control (SPC) and continuous improvement methodologies
Continuously evaluate and improve manufacturing processes to enhance product quality, efficiency, and cost-effectiveness
Collaborate with cross-functional teams to implement process enhancements and drive continuous improvement initiatives
Conduct process capability studies and implement statistical process control across all operations
Drive quality improvement projects across CNC machining, 3D printing, welding, sheet metal fabrication, powder coating, and assembly
Utilize Lean manufacturing principles to eliminate waste and improve quality
Compliance and Documentation
Ensure compliance with industry standards, regulations, and certifications relevant to additive and subtractive manufacturing
Maintain comprehensive records of quality metrics, inspection results, and corrective actions taken
Support ISO 9001 certification maintenance and recertification activities
Ensure proper documentation and traceability throughout manufacturing operations
Stay current with regulatory changes and industry best practices
Conduct gap analysis to ensure compliance with evolving standards and customer requirements
Supplier and Material Quality
Monitor and evaluate the quality of incoming materials and components
Collaborate with suppliers to resolve quality issues and improve the quality of sourced materials
Support supplier audits and qualification
Track supplier quality performance and corrective actions · Maintain incoming inspection procedures and standards
Customer Satisfaction
Serve as a point of contact for customer quality concerns
Collaborate with the Customer Success team to address customer feedback
Manage customer complaints and corrective action processes
Drive customer satisfaction through quality excellence
Support Application Engineers with quality requirements and specifications
Root Cause Analysis and Corrective Action
Investigate quality issues and implement root cause analysis techniques to identify the source of defects
Implement corrective and preventive actions (CAPA)
Support failure mode and effects analysis (FMEA) activities
Drive systemic improvements to prevent recurrence of quality issues
Coordinate with manufacturing teams on quality investigations
Team Collaboration and Development
Collaborate with quality engineers, inspectors, and quality leads to achieve quality objectives
Mentor and coach team members on technical skills, statistical methods, and quality principles
Foster a culture of quality throughout the organization
Train manufacturing teams on quality standards, procedures, and statistical tools
Drive quality awareness and accountability across all departments
Basic Qualifications
Experience with precision torque, measurement and inspection devices (i.e., automated and manual torque wrenches, calipers, micrometers, profilometers, optical inspection devices, multi-meters, torque wrenches)
Strong understanding of quality management systems, standards, and best practices
5+ years of experience in quality management, preferably in a manufacturing on demand environment
Preferred Qualifications
Experience in contract manufacturing or high-mix production environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, WA, Seattle - 99,400.00 - 160,000.00 USD annually
USA, WA, Sumner - 99,400.00 - 160,000.00 USD annually
