Working Title: Service Portfolio Manager
Job Class: Information Technology Specialist 5
Agency: Minnesota IT Services
Job ID : 96873
Location : St. Paul
Telework Eligible : Yes #LI-Hybrid
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 09/11/2026
Closing Date : 09/18/2026
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Enterprise Service Delivery / Service Portfolio Management
Work Shift/Work Hours : Day
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $40.43 - $69.11 / hourly; $84,417 - $144,301 / annually
Job Class Option : Network
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Exempt - Professional
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
As a Service Portfolio Manager for Minnesota IT Services (MNIT), you will be responsible for managing an IT service portfolio to ensure that the service aligns with the MNIT strategic plan, as well as meets stakeholder and user needs. The Service Portfolio Manager is an expert in the service s/he manages using market and customer knowledge.
The position works closely with MNIT's Relationship Managers to understand and analyze customer's business needs and requirements. The position also works closely with the Enterprise Service Directors and security leadership to determine technologies to meet those needs and requirements, supporting IT collaboration in order to achieve aggregation and economies of scale, ensuring fair market rates for the services that results in full cost recovery for the enterprise or shared services delivered.
This position has an integral role in setting enterprise service rates; creating and reviewing documentation for setting rates including rate schedule, rate glossary and service level descriptions; creating service loss strategies for underperforming services and providing recommendations for addressing underperforming services.
Responsibilities to include:
Develop and implement a Service Plan
Develop a Service Rate and Volumes Plan
Services Communications
Monitor Service Performance
Regulatory and Competitive Analysis
Strategic and Tactical Planning and Support
This position requires an employee to work onsite at 600 North Robert Street, St. Paul, Minnesota at least 50% [or more or less if space limitations remain] of the time, with limited telework available. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligibility depends on residence:
Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :
Position requires a minimum of five (5) years of IT related experience in information technology.
Experience must include:
Enterprise service management.
Strategic and tactical planning, forecasting and volume analysis, and fiscal budgeting.
Vendor management and negotiation, and project management.
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree for eighteen (18) months of experience; a bachelor's degree for one (1) year; and an associate's degree for six (6) months.
Strongly Preferred Qualifications
Experience with infrastructure, operations, and security at an enterprise level.
Knowledge of state government financial operations including rates, billing systems and crediting process.
Preferred Qualifications
Knowledge of service portfolio management best practices.
Strong problem solving and conflict resolution abilities.
Proven leadership experience, including mentoring, guiding service direction, and leading complex initiatives.
Skill in customer relationship management, including gathering feedback, conducting user groups, and ensuring service adoption and satisfaction.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Checks (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
CJIS Background Check
Other legally required checks
Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
