Operations Manager

NorthPoint • Chicago, IL • 1h ago

Operations Manager

Chicago, IL

The Operations Manager is responsible for leading day-to-day operations within a highly complex temperature-controlled warehouse environment. This role provides leadership across multiple operational functions, including warehousing, distribution, transportation support, inventory management, fulfillment, value-added services, and customer-specific programs. The Operations Manager oversees multiple teams and leaders while driving operational excellence, safety, customer satisfaction, productivity, and financial performance. This position plays a critical role in supporting business growth, onboarding new customers, implementing process improvements, and ensuring service levels are consistently achieved across a diverse customer portfolio. The ideal candidate is a proven leader who thrives in a fast-paced environment, effectively manages competing priorities, develops high-performing teams, and delivers exceptional customer service.

Essential Duties & Responsibilities

Lead and develop supervisors, warehouse managers, leads, and frontline associates across multiple

operational departments and shifts.

Drive a culture of safety, food safety, quality, accountability, and continuous improvement

throughout the facility.

Manage daily warehouse operations including receiving, storage, shipping, inventory control,

fulfillment, repack, and value-added services.

Partner with customers and internal stakeholders to ensure operational requirements and service

expectations are consistently achieved.

Monitor facility performance through key operational metrics, labor management, productivity

reporting, and customer KPIs.

Identify and implement process improvements that increase efficiency, reduce costs, and improve

service performance.

Develop staffing plans and labor strategies that align with business demands and seasonal

fluctuations.

Support customer onboarding initiatives, operational transitions, and new business implementation

activities.

Ensure compliance with all company policies, food safety requirements, regulatory standards, and

customer-specific requirements.

Lead performance management activities, including coaching, training, employee development,

corrective action, and succession planning.

Collaborate with maintenance, quality assurance, transportation, and customer service teams to

drive operational success.

Participate in budgeting, forecasting, and cost management initiatives to support facility

financial objectives.

Maintain a strong floor presence and actively engage with employees, customers, and operational

leaders throughout the facility.

Perform additional duties as assigned.

Qualifications & Skills

Bachelor's degree preferred; equivalent work experience considered.

5+ years of progressive operations leadership experience in warehousing, distribution,

manufacturing, logistics, or supply chain operations.

Experience managing leaders, supervisors, and large frontline employee populations.

Experience within a food, beverage, cold chain, or temperature-controlled environment preferred.

Demonstrated success managing complex customer requirements, service-level expectations, and

operational performance metrics.

Experience with warehouse management systems (WMS), inventory management, and labor planning.

Exceptional leadership and team development skills with strong operational and business acumen.

Ability to manage multiple priorities in a dynamic, fast-paced environment and drive continuous

improvement initiatives.

Strong communication, relationship-building, analytical, problem-solving, decision-making,

conflict-resolution, and employee-engagement skills.

Strong organizational and project management capabilities; proficiency with WMS, ERP platforms,

and Microsoft Office applications.

Ability to influence and lead cross-functional teams.

Compensation & Benefits

Salary range: $85,000-$95,000 annually. NorthPoint Fresh offers a competitive compensation package

designed to reward performance and support professional growth. Eligible employees may have access

to performance-based incentive opportunities, comprehensive health and wellness benefits, paid time

off, retirement savings programs, professional development opportunities, and other

company-sponsored benefits.

Physical Requirements & Work Environment

Physical activity: Regularly walk warehouse floors and spend extended periods in a

temperature-controlled environment.

Lifting requirements: Ability to occasionally lift up to 25 pounds.

Work environment: Ability to work in both office and warehouse settings, including refrigerated,

cold storage, and ambient areas.

Operational environment: Ability to safely navigate warehouse equipment traffic, loading docks,

and active operational areas.

Personal protective equipment: Must be able to wear required PPE as applicable to the work area.

Schedule flexibility: May be required to work evenings, weekends, holidays, or extended hours

based on operational and customer needs.

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