Operations Manager, US Pest

Rentokil North American Pest Control • West Chester, PA • 1h ago

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.

Key Performance Indicators

Customer Satisfaction & Retention

Technician Retention

Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)

Team Safety Performance

Route Completion

Branch Schedule Efficiency

Sales Growth

Service Cost Control (fleet maintenance, materials & supplies, hourly time management)

Principal Duties and Responsibilities

Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention

Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels

Review and evaluate ongoing technician performance (via ride-a-longs and audits)

Respond diligently and compassionately to customer concerns

Ensure overall service quality to maximize customer retention

Fill in periodically on customer appointments to help close any temporary staffing gaps

Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively

Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

Monitor and maintain inventory levels of pest / termite control and home services products

CANDIDATE SUMMARY

Required Qualifications

Knowledge, Skills & Abilities

Adept at problem solving and identifying practical solutions

Ability to effectively lead and motivate others

Good aptitude for basic/intermediate math, for calculations related to sales/service

Strong communication skills (verbal, written, presenting)

Ability to build rapport easily and establish trust with customers and employees

Minimum Education Level/Certifications

High school diploma (or GED)

Maintain licenses/certificates as required by federal, state, and/or local regulations

Maintain valid driver's license

Physical Demands/Environmental Conditions

Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects

Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling

Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways

Going up and down stairs, ladders, scaffolding, ramps, and poles

Operating a motor vehicle safely

Ensuring vehicle and other equipment is maintained and kept clean

Wearing personal protective equipment, including OSHA-compliant respirators

Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm's reach

Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)

Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season

Travel Requirement

Travel up to 100% of time within assigned territory(s)

Why Choose Us?A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here

to read more about our Total Rewards Program which includes:Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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