Community Banking Officer

MountainOne Bank • North Adams, MA • 4h ago

The full Community Banking Officer job description{target="_blank" rel="noopener noreferrer"} contains more information about this position. Job Summary: As the manager of the branch, the Community Banking Officer oversees the operation of a full-service Community Banking Office. The CBO is responsible for directing and motivating staff to achieve high levels of individual and team performance that results in superior customer service in accordance with our Community Banking Service Standards; to conduct themselves in ways that reflect the company\'s core commitments. In conjunction with the Regional Community Banking Officer, the CBO is responsible for maintaining and expanding personal and business account relationships to achieve revenue growth. As a brand steward for the company, the CBO projects and ensures a positive branch image. Position Requirements Technical Knowledge/Skills - Understanding of business strategy. - Ability to read and understand financial reports; advanced math and expert level of financial literacy. - Understanding of all aspects of electronic banking. - Systems knowledge (teller and customer service). - Branch procedures; cash handling; ATM processes and procedures. - Product knowledge, e.g. deposit accounts, loan products, features/benefits. - Business development; ability to work with the Vice President, Senior Community Banking Officer to identify and target opportunities; with partners to grow and manage customer relationships. - Sales process; as relates to selling through, cross-selling and making sales referrals. Personal Skills - Critical thinking, including data analysis and problem-solving. - Personal accountability and accountability for others. - Interpersonal skills; communication skills, including verbal, written and active listening. - Empathy, ability to relate to and care for others. - Management and leadership; planning and organizational skills; ability to adapt situationally. - Conflict management; ability to identify, address and resolve issues or concerns with diplomacy. - Ability to coach, develop, motivate staff to maximize potential. Foster teamwork, build productive teams. - Self-management, time-management, ability to multi-task. - Customer service and relationship-management; strive to anticipate, meet, exceed customer expectations. - Goal-orientation, with ability to focus on mission, goals and objectives. Experience - Bachelor\'s degree preferred Minimum three years of experience in lending or banking. - Business development, experience working with partners and teams. - Community engagement, e.g. brand promotion, networking, local Board seats or Committee support. Other Requirements - Flexibility and availability to service all banking hours, as needed. - Ability to travel up to 25% of the time outside a 50-mile radius. - Ability to sit, drive, bend, make/answer telephone calls.

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