Universal Banker I

WATERSTONE BANK • Oak Creek, WI • 4h ago

JOB REQUIREMENTS: Description Starting salary for Universal Banker
position is \$19.50 an hour and up, depending on experience. What is the
purpose of the Universal Banker position... Under direct supervision of
an Assistant Branch Manager or Community President, this position is
responsible for assisting customers in a dual role (40% Platform/60%
Teller) focused on delivering outstanding service with every customer
interaction. The Universal Banker I will perform teller transactions,
service existing customers, and offer product and service solutions to
existing customers or prospects when appropriate and beneficial. The
Universal Banker I is responsible for completing all training, passing
Banker Certification within 18 months of hire/promotion date and
demonstrate their ability to meet/exceed customer and job expectations
prior to progressing to Universal Banker II. What you\'ll be doing in
the Universal Banker position... Efficiently process customer
transactions with a high level of integrity, accuracy and knowledge.
Operates in full compliance with internal policies/procedures, as well
as applicable regulations/laws. Offer bank products to existing
customers and/or prospects using the established sales process while
maintaining sales and procedural proficiency in all services. Accurately
open, maintain, and close deposit accounts and services. Identify,
expand and deepen customer relationships by profiling customers in an
effort to recommend appropriate products and services that meet customer
needs. Make referrals to other appropriate lines of business including
Residential Lending, Business Banking, Commercial Real Estate, WIS and
Merchant Services to meet customer needs. Engage in proactive sales and
cross-sell activities, including service-related activities, making
outbound onboarding and campaign calls and follow-up with customer as
appropriate and on referrals received. Answer customer questions and
resolve related account issues, including phone and in-person. Maintain
knowledge of WSB\'s core processing system, WSB products and services,
WSB policies and procedures, and regulatory requirements governing
retail deposit accounts. Focus on the skills and attributes in order to
complete the Banker Certification process Perform other duties as
assigned. What you bring to WaterStone Bank... Experience Required: 1 -
2 years of sales experience Required: 2-4 years customer service
experience Preferred: 2-4 years of sales and customer service experience
in branch banking Education Required: High School Diploma or general
education degree (GED) Preferred: Associate\'s Degree business or
related field Certifications, Licenses, Registration Required: Banker
Certification within18 months of hire/promotion date Perks and Benefits
of working at WaterStone Bank: Outstanding Medical, Dental, and Vision
Insurance 401(k)... For full info follow application link.
EOE-Minorities/Females/Vets/Disabled Affirmative Action Employer
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/F1521B2E0B4149CF

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