Customer Service Representative

Robert Half • Upper Saddle River, NJ • 1h ago

Description

We are looking for a detail-oriented Client Services Representative to support order management and customer account activities for a manufacturing environment near Ramsey, New Jersey. This Long-term Contract position is ideal for someone who enjoys balancing customer communication, transactional accuracy, and cross-functional coordination. The role will focus on ensuring smooth order flow, resolving account-related issues, and helping internal and external partners keep shipments and documentation on track.

Responsibilities:

Manage incoming customer orders received through multiple channels, confirming details such as pricing, freight arrangements, and payment terms before processing.

Generate shipment invoices and help reconcile outstanding deliveries to support accurate month-end close activities.

Examine customer account terms and routing instructions to ensure orders are handled in accordance with agreed requirements.

Monitor open order activity within the assigned territory and follow up to promote on-time fulfillment and shipping.

Coordinate with customers and internal teams to address product availability issues and accelerate order release and delivery.

Review and process return authorizations, including researching prior order records when supporting documentation is missing.

Prepare debit and credit transactions to resolve billing discrepancies and inventory-related account issues.

Use vendor portals to gather account information, complete required tasks, and maintain customer service workflows.

Compile and distribute requested reports for customers and internal stakeholders, and investigate pricing deductions by supplying supporting records to the Credit team.

Requirements - Previous experience in customer service, order entry, or account support within a business-to-business environment.

Working knowledge of SAP or a comparable enterprise system used for order processing and customer transactions.

Strong understanding of customer pricing, invoicing, and order documentation practices.

Ability to manage multiple priorities while maintaining a high level of accuracy and follow-through.

Effective written and verbal communication skills for interacting with customers and cross-functional teams.

Experience researching discrepancies and resolving billing, return, or shipment-related issues.

Proficiency with vendor portals, reporting tools, and standard business software applications. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Customer Service Representative

U-Haul • Newark, NJ • 1h ago

Management & Administrative

Newark, New Jersey Moonlighter R255206 United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Compensation Range: $1...

1h ago

Go to Apply

Customer Service Representative

Robert Half • Fairfield, NJ • 1h ago

Management & Administrative

Description We are looking for a Customer Service Representative to support daily order processing and customer communications for a Long-term Contract position based in Pine Brook, New Jersey. This role focuses on deliv...

1h ago

Go to Apply

Senior Sales Manager

System One • Hackensack, NJ • 1h ago

Management & Administrative

Job Title: Senior Sales Manager Location: Hackensack, NJ Type: Direct Hire Compensation: $130,000.00 - $150,000.00 Work Model: Hybrid - onsite and remote Hours: Standard business hours SENIOR SALES MANAGER SUMMARY: The r...

1h ago

Go to Apply

Northeast Regional Sales Manager

System One • Newark, NJ • 1h ago

Management & Administrative

Global Technology Firm is looking for a Northeast Regional Sales Manager General Responsibilities: Increase sales by servicing and growing sales at existing dealers as assigned by the VP Sales and/or Director of Sales as...

1h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Port Chester, NY • 1h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1h ago

Go to Apply

Optical Customer Service Representative

Aston Carter • Spring Valley, NY • 1h ago

Management & Administrative

Optical Customer Service Representative No Experience Required | Paid Training Provided Do you enjoy helping people, working with customers, and being part of a team? We're hiring a Retail Sales Associate to join a fast-...

1h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Yonkers, NY • 1h ago

Management & Administrative

1h ago

Go to Apply

Associate Director, Business Manager

UBS Business Solutions US LLC • Weehawken, NJ • 2h ago

Management & Administrative

Compensation $129,230.00 - $167,000.00 / Yearly Hours Per Week 40 Number Of Positions 1 Job Description UBS Business Solutions US LLC is hiring a(n) Associate Director, Business Manager (ref. Code 001873) in New York, NY...

2h ago

Go to Apply

Supply Chain Manager

Aston Carter • Stony Point, NY • 4h ago

Management & Administrative

Supply Chain Manager Manufacturing Environment | Leadership Opportunity Join a stable, team-oriented manufacturer as a Supply Chain Manager, leading purchasing, inventory, production planning, and logistics operations. T...

4h ago

Go to Apply

Supply Chain & Engineering - Functional Consultant

Accenture • New York, NY • 4h ago

Management & Administrative

We are: Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinv...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)