Back to Jobs search

Senior Support Analyst-Dental Prepay

Cotiviti, Inc. • South Jordan, UT • 1d ago

Job Locations

US-Remote

2026-20191

Category

Engineering/IT

Position Type

Full-Time

Overview

The Senior Support Analyst will assist in monitoring, analyzing and resolving data platforms, configuration, and infrastructure related issues. This person serves as a liaison between technical and operation teams. This position provides analysis and problem solving, technical assistance and support coordination to business stakeholders. The person will make decisions based on independent judgement to resolve a range of complete technical problems. The Senior Support Analyst needs strong analytical skills and the ability to think outside the box when the root cause of an issue is not obvious or clearly defined, and a solutions-focused approach to resolve issues with improved processes.

Responsibilities

Works and communicates directly with clients and management for any production events, escalating issues as needed while communicating status and risks and producing after outage documentation.

Act as a liaison between data operations, development, infrastructure and management. Coordinate and trouble shoot to resolve applications or product related issues.

Manage and coordinate meetings with required technical and data operations team members and prioritize and route the issues reported as per the impact on business.

Document and improve Production Support processes and add to knowledge base of system problems and resolutions for future reference, including peer knowledge sharing and training.

Help data operations team members to create incident and change request tickets.

Interface with the engineering, infrastructure, database administrator, implementation, and configuration management teams to follow up on any outstanding tickets for resolving the issues.

Follow up for root cause analysis and confirm on permanent resolution status for an issue.

Generate and provide daily status updated report to required business stakeholders and leadership team.

Completes all responsibilities as outlined on annual Performance Plan.

Completes all special projects and other duties as assigned.

Must be able to perform duties with or without reasonable accommodation.

Complete all responsibilities as outlined on annual Performance Plan.

Complete all special projects and other duties as assigned.

Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Qualifications

Bachelor's degree in computer science, information technology, or related technical field or equivalent training, certification.

2-4 years of experience developing/supporting enterprise -level applications software in multi-node Windows or Linux Server environments.

Deep knowledge of application architectures, workflows and monitoring tools.

Strong experience working with SQL, Oracle, PL/SQL, MS Access and DB Management tools, proficiency with PowerShell, Bash or VB scripting, plus Java EE and/or.NET frameworks.

Project management experience required.

Ability to work in a cross-functional global team environment, utilizing on-line co

llaboration tools.

Ability to troubleshoot application issues and escalate to supporting engineering teams.

Knowledge of commonly used information technology concepts, practices and procedures.

Solid written and verbal communication skills,... For full info follow application link.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Similar Jobs

Registered Nurse

State of Utah - Jobs • American Fork, UT • 5h ago

Hospital & Medical

Key responsibilities and day to day responsibilities of this position:Developing and revising plan of care based on assessments data and individuals' outcomes. Implementing prescribed nursing interventions. Documenting t...

5h ago

Go to Apply

Sr Manager of Proposal Writing (US State & Local Health and Human Services)

MAXIMUS • Salt Lake City, UT • 9h ago

Hospital & Medical

Maximus is seeking a Senior Manager of Proposal Writing to develop high-quality, compliant, and compelling proposals for State and Local Government Health and Human Services programs nationwide. This role leads multiple...

9h ago

Go to Apply

Sr Biomedical Equipment Technician

CommonSpirit Health • Salt Lake City, UT • 11h ago

Hospital & Medical

Job Summary and Responsibilities As a Sr Biomedical Equipment Technician, you will administer the daily operations of a specific service shop within the organization. Daily, you will provide critical repair, incoming ins...

11h ago

Go to Apply

Healthcare Recruiter

Maxim Healthcare • Sandy, UT • 1d ago

Hospital & Medical

Jumpstart Your Career in Healthcare Recruitment! Entry-Level Recruiter Role | Paid Training, Mentorship & Growth Opportunities Salary: $50,000 per year + weekly commission (after training) Location: Sandy, UT/Salt La...

1d ago

Go to Apply

Information Technology Specialist/Multimedia Designer 1

GovCIO • Salt Lake City, UT • 1d ago

Hospital & Medical

United States Secret Fully remote Training Overview GovCIO is currently hiring for an Information Technology Specialist/Multimedia Developer to support the development and modernization of interactive U.S. Navy training...

1d ago

Go to Apply

Project Manager III - Technical

WESTERN GOVERNORS UNIVERSITY • Salt Lake City, UT • 1d ago

Hospital & Medical

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your caree...

1d ago

Go to Apply

Acute Care Registered Nurse, Acute Internal Med D50

University of Utah Health • Salt Lake City, UT • 1d ago

Hospital & Medical

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of coll...

1d ago

Go to Apply

Healthcare Payment Solutions Sales Consultant ( Business Banking)

U.S. Bank • Salt Lake City, UT • 1d ago

Hospital & Medical

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make bet...

1d ago

Go to Apply

Health Information Specialist I

Datavant • Salt Lake City, UT • 1d ago

Hospital & Medical

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the...

1d ago

Go to Apply

Health Information Specialist I

Datavant • Murray, UT • 1d ago

Hospital & Medical

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)