Customer Service Representative

Robert Half • Tracy, CA • 10h ago

Description We are looking for a Customer Service Representative to support customer accounts and coordinate order-related activities for a Long-term Contract position in Tracy, California. This role serves as a key link between customers, sales, production, and shipping teams to keep orders accurate, timely, and responsive to business needs. The ideal candidate is comfortable in a manufacturing setting, communicates clearly, and can manage multiple priorities while maintaining strong customer relationships.

Responsibilities:

Receive and process customer orders submitted by clients or internal account representatives, ensuring complete and accurate entry.

Coordinate the timely purchase of materials and supplies needed to support production schedules and customer commitments.

Provide customers with updates related to order progress, pricing requests, revisions, confirmations, and service concerns.

Handle purchase order administration, assist with account credit activities, and keep customer records current and organized.

Partner with manufacturing and shipping teams to help meet delivery targets and resolve order-related issues efficiently.

Manage several small to mid-sized customer accounts that require close attention, detailed follow-up, and dependable service.

Use internal business systems and data-entry tools to track orders, maintain documentation, and support day-to-day account activity. Requirements - High school diploma or equivalent required.

At least five years of experience in customer service or customer relations.

Prior experience working in a manufacturing environment is preferred.

Strong data-entry and general computer skills with accuracy in order processing.

Ability to communicate effectively with customers and internal teams regarding orders, delivery schedules, and account issues.

Experience supporting production-related order flow, purchasing, or shipping coordination is preferred.

Background in the corrugated box industry is a plus.

Demonstrated professionalism, sound judgment, persistence, and the ability to remain composed in a fast-paced setting. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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