CUSTOMER SERVICE REPRESENTATIVE

Packing Corp of America • Milwaukee, WI • 47min ago

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People - Customers - Trust

Customer Service Representative

Salary Range: $46,000.00 to $69,000.00

The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

BASIC REQUIREMENTS:

Education equivalent to high school diploma required.

Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.

PREFERRED REQUIREMENTS:

Associates degree or college business coursework.

Previous experience using automated order entry system.

Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary for position: [$XX.YY] per hour. ***Delete this line if it does not apply. For HOURLY only.

Bonus: Annual - Based upon achievement of plant performance metrics. ***Delete this line if it does not apply. For HOURLY CORRUGATED only.

Paid Vacation: [ insert number ] weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year. ***For HOURLY only.

Starting salary range for position: [ insert salary range ]. ***Delete this line if it does not apply. For SALARIED only.

Bonus: Annual - Based upon individual contribution and overall, Company performance. ***Delete this line if it does not apply. For SALARIED only.

Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year. ***Delete this line if it does not apply. For SALARIED only.

Paid Holidays.

Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision - and are automatically enrolled in life, AD&D, and disability coverages.

Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.

Disclaimer: The Compensation and Benefits information in this posting represents PCA's good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Job Details

Pay Type Salary

Hiring Min Rate 46,000 USD

Hiring Max Rate 69,000 USD

Similar Jobs

Product Sales Manager Remote

API HEAT TRANSFER INC • Franklin, WI • 26min ago

Management & Administrative

JOB REQUIREMENTS: API Heat Transfer / General Thermodynamics is seeking a highly motivated, growth-driven Sales Manager to accelerate our expansion across defined B2B markets. This critical role will cultivate and care f...

26min ago

Go to Apply

Product Sales Manager Remote

API HEAT TRANSFER INC • Franklin, WI • 26min ago

Management & Administrative

26min ago

Go to Apply

Regional Sales Manager - Northern Califo

NUCOR COLD FINISH WISCONSIN INC • Jackson, WI • 34min ago

Management & Administrative

JOB REQUIREMENTS: ob Details Division: Rytec Corporation Location: Jackson, WI, United States Other Available Locations: N/A Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of...

34min ago

Go to Apply

Customer Service Representative

Robert Half • Waukesha, WI • 34min ago

Management & Administrative

Description We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Wisconsin. This contract opportunity with the potential to become permanent is ideal for someone who...

34min ago

Go to Apply

Sales Project Manager

Generac Power Systems • Sussex, WI • 48min ago

Management & Administrative

Onsite Sussex, WI - USA Full time JR16317 We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect h...

48min ago

Go to Apply

Operations Manager

AGILITI • Milwaukee, WI • 4h ago

Management & Administrative

JOB REQUIREMENTS: POSITION SUMMARY: The Operations Manager - District is responsible for managing the daily operations of a district office, which may include managing customer and technical service personnel to achieve...

4h ago

Go to Apply

Operations Management Leadership Program - Internship

GE HealthCare • Waukesha, WI • 4h ago

Management & Administrative

Job Description Summary GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Join us to turn ideas into world-changing rea...

4h ago

Go to Apply

Operations Management Leadership Program - Internship

GE HealthCare • West Milwaukee, WI • 4h ago

Management & Administrative

4h ago

Go to Apply

Operations Management Leadership Program - Internship

GE HealthCare • Wauwatosa, WI • 4h ago

Management & Administrative

4h ago

Go to Apply

Athletic Administrative Assistant

DIVINE SAVIOR HOLY ANGELS HS • Milwaukee, WI • 5h ago

Management & Administrative

JOB REQUIREMENTS: Job Summary: Assists the Athletic Director with the day-to-day operation of the athletic department to help it run smoothly. Performs a wide variety of clerical and administrative tasks associated with...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)