Customer Service Representative

Sila Services • Frederick, MD • 1d ago

Tristate Home Services || Frederick, MD

TriState Home Services - Frederick, MD

At TriState Home Services, we give skilled professionals the opportunity to focus on what they do best-taking care of customers and delivering quality work.

You'll have steady demand, strong support from dispatch and operations, and opportunities to continue building your skills and career. We're looking for dependable, customer-focused people who want to be part of a team that values professionalism and accountability.

Job Description

We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.

Job Duties

Answer incoming calls and provide a professional, friendly customer experience

Schedule service appointments and gather accurate customer information

Listen to customer concerns and ask the right questions to understand their needs

Handle multiple calls, tasks, and priorities in a fast-paced environment

Follow up with customers as needed

Identify opportunities for additional services and maintenance plans

Enter and maintain accurate customer information in company systems

Communicate with dispatchers, technicians, and other team members

Handle customer concerns calmly and professionally

Assist with administrative tasks and special projects as needed

Skills & Experience

1+ years of customer service, call center, or home services experience preferred

Excellent phone presence and communication skills

Strong organization and attention to detail

Ability to multitask and prioritize in a busy environment

Comfortable handling upset or frustrated customers

Basic computer proficiency and ability to learn new software quickly

Strong written communication skills

Dependable, positive, and team-oriented

HVAC, plumbing, electrical, or Service Titan experience is a plus

What Success Looks Like

Shows up ready to work and follows through on commitments

Takes pride in quality work and attention to detail

Communicates clearly with customers and teammates

Works safely and follows established processes

Takes ownership, solves problems, and is willing to keep learning

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability insurance

Paid training and professional development

Opportunities for career growth and advancement

Apply today to join Tristate Home Services as a Customer Service Representative!

$22 - $24 an hour

Similar Jobs

Sales Account Manager

Reyes Holdings • Frederick, MD • 1h ago

Management & Administrative

Position Responsibilities: Achieve sales goals within assigned timeframes that meet monthly business objectives while actively acquiring new business and maintaining established distribution Accomplish timely and product...

1h ago

Go to Apply

Territory Account Manager

EquipmentShare • Hagerstown, MD • 1d ago

Management & Administrative

Build the Future with Us - EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built b...

1d ago

Go to Apply

Product Management/Acquisition Analyst (Combat Medic)

General Dynamics Information Technology • Fort Detrick, MD • 1d ago

Management & Administrative

Req ID: RQ227951 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Program Delivery and Execution Skills: Acquisition Planning,Combat Medicine,Lo...

1d ago

Go to Apply

Marketing Company Storage Clerk

U-Haul • Frederick, MD • 4d ago

Management & Administrative

Non Remote Frederick, Maryland Full time R254854 Compensation Range: $18.00 to $20.00 Hourly Location: 321 Ballenger Center Dr, Suite 245, Frederick, Maryland 21703 United States of America If you are organized, tidy and...

4d ago

Go to Apply

Specialist Property Administrative

Marriott • Gaithersburg, MD • 4d ago

Management & Administrative

Additional Information Job Number 26113285 Job Category Administrative Location 9751 Washingtonian Blvd, Gaithersburg, Maryland, United States, 20878 VIEW ON MAP ( https://www.google.com/maps?q=9751%20Washingtonian%20Blv...

4d ago

Go to Apply

Area Leader (Manager) Trainee

7-Eleven • Leesburg, VA • 5d ago

Management & Administrative

Area Leader (Manager) Trainee Apply Now ( https://my7elevenhr.wd12.myworkdayjobs.com/Careers/job/Leesburg-VA/Area-Leader---Manager--Trainee\R26\5414/apply ) Save Job Job ID R26_5414 Location Leesburg, Virginia Additional...

5d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Gaithersburg, MD • 6d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

6d ago

Go to Apply

Customer Service Associate

Walgreens • Frederick, MD • 6d ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

6d ago

Go to Apply

Functional Project Manager - FDA

General Dynamics Information Technology • Gaithersburg, MD • 1w ago

Management & Administrative

Req ID: RQ227650 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Process and Operational Efficiency Skills: Agile Methodology,Project Requiremen...

1w ago

Go to Apply

Operations Manager

QXO • Frederick, MD • 1w ago

Management & Administrative

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class custome...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)