Customer Service Representative

Robert Half • Seattle, WA • 1h ago

Description We are looking for a Customer Service Representative to support daily front-office and patient service operations in an ambulatory clinic in Seattle, Washington. This Long-term Contract position is ideal for someone who brings a service-focused mindset, strong organization, and the ability to keep schedules, communications, and patient interactions running smoothly. The person in this role will help create a welcoming experience for patients while partnering with clinical and administrative teams to maintain efficient day-to-day workflows.

Responsibilities:

Respond to inbound patient calls promptly, provide helpful information, and direct requests to the appropriate team members when needed.

Coordinate appointment scheduling and update calendars to keep provider and clinic schedules organized and accurate.

Welcome patients during visits, assist with intake and rooming activities, and help ensure a respectful and comfortable experience.

Enter and maintain patient and service-related information with a high level of accuracy, including order entry and related documentation.

Handle payment collection and support revenue-related front-desk tasks in accordance with clinic procedures.

Communicate routine follow-up information, including test results as directed, while maintaining professionalism and confidentiality.

Address patient questions and service concerns with empathy, sound judgment, and a solutions-oriented approach.

Work closely with physicians, managers, and support staff to keep daily operations efficient and promote patient safety. Requirements - High school diploma or equivalent required.

At least six months of experience in customer service, a medical office, or a similar service environment; an associate degree may be considered in place of experience.

Demonstrated ability to manage inbound calls, customer inquiries, and order entry responsibilities in a fast-paced setting.

Strong verbal and interpersonal communication skills with the ability to interact effectively with patients, providers, managers, and clinic staff.

Excellent organizational skills and close attention to detail, with the ability to handle multiple priorities at once.

Proven ability to work independently and remain productive with limited supervision.

Detail-oriented, positive, and approachable demeanor with a strong commitment to customer satisfaction.

Familiarity with medical terminology is preferred. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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