At Houston Methodist, the Security Officer position is responsible formaintaining a safe and secure environment for patients, staff and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff and visitor safety.
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE
Criminal justice, security or related experience preferred
LICENSES AND CERTIFICATIONS
Required
Security Officer state license: Security Officer Non-Commissioned, submission of application within 14 days of hire date, and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensure and
DL - Driver License - State Licensure - Texas Department of Licensing and Regulation_PSV Must obtain a Texas DL within 90 days and
IAHSS - Certified Security Officer-Basic/Advanced/Supervisor (IAHSS) - International Association for Healthcare Security & Safety_PSV within 90 days and
NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute within 60 days
Preferred
BLS - Basic Life Support or Instructor (AHA)
KNOWLEDGE AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Must have the ability to multi task and function calmly in stressful situations
Must possess strong customer service skills
Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail
Knowledgeable of all Public Safety Policies and Procedures
Understand HIPAA and Patient confidentiality compliance
Demonstrates emergency preparedness knowledge
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets.
Uses professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures.
Actively responds to requests for personal security coverage, assistance with directions, information and guidance.
Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
SERVICE ESSENTIAL FUNCTIONS
Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area.
Responds to all radio dispatches, answers calls and complaints and accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews.
Responds immediately to all emergency codes and takes appropriate action.
Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA.
FINANCE ESSENTIAL FUNCTIONS
Prevents loss and damage by reporting irregularities, informing violators of policy and procedures.
Utilizes and maintains HM and department equipment according to manufacturer specifications.
Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Implements actions that promote workplace safety culture and proactively prevents workplace violence.
Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform: Yes
Scrubs: No
Business professional: No
Other (department approved): No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
Travel specifications may vary by department
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No
QUALIFICATIONS
EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE
Criminal justice, security or related experience preferred
LICENSES AND CERTIFICATIONS
Required
Security Officer state license: Security Officer Non-Commissioned, submission of application within 14 days of hire date, and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensure and
DL - Driver License - State Licensure - Texas Department of Licensing and Regulation_PSV Must obtain a Texas DL within 90 days and
IAHSS - Certified Security Officer-Basic/Advanced/Supervisor (IAHSS) - International Association for Healthcare Security & Safety_PSV within 90 days and
NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute within 60 days
Preferred
BLS - Basic Life Support or Instructor (AHA)
Company Profile:
Houston Methodist is one of the nation's leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.
