Customer Support Representative

A-Gas US Inc • Bowling Green, OH • 1h ago

Who We Are

A-Gas is the global expert in the supply and life-cycle management of specialty chemicals and gases.

A-Gas also provides refrigerants, blowing agents, fire protection agents, and carbon credit offsets. Rapid Recovery is the company's service division and the number-one provider of refrigerant recovery services for the HVAC, refrigeration, demolition, and marine industries. With industry-leading recovery, reclamation, and gas processing technologies, A-Gas leads

the industry in developing cutting-edge solutions designed to protect the environment. For more information on A-Gas, go to www.agas.com/us{rel="noopener noreferrer" target="_blank"}

Job Overview

A-Gas is seeking an energetic, detail-oriented, and customer-focused Network Customer Support Representative to join our growing team. This position serves as a key point of contact for internal and external customers, providing responsive service, accurate order support, and proactive account coordination. The ideal candidate is a strong written and verbal communicator who builds trusted professional relationships, works effectively across departments, and consistently delivers exceptional customer experience.

This role will support our West Coast Field Service Team. The hours required for support will be 10AM EST - 7PM EST

to lead quoting, supporting the field team and calls.

Key Responsibilities

Deliver a high level of service and proactive account support to internal and external customers

Respond to customer inquiries by phone and email, route calls appropriately, and provide timely updates and tracking information

Partner with the Network Customer Support Manager and field teams to strengthen customer relationships and ensure service expectations are met or exceeded

Open and maintain customer accounts by coordinating required documentation with Finance and applicable sales, accounts, and field teams

Enter, review, and track sales orders and manual work orders in Salesforce accurately and efficiently

Confirm order details, including contract pricing, fees, purchase orders, payment terms, and account requirements

Prepare customer quotes and send invoices to customers and internal stakeholders

Address customer concerns professionally, research returns and rebills, and coordinate follow-up through

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