Operations Quality Manager

Radiall • Wallingford, CT • 3h ago

About Us

DISCOVER RADIALL

Since 1952, we have been designing and manufacturing cutting-edge technologies for some of the world's most demanding applications.

From space exploration to communication to aviation, our international teams are working to create interconnect components that power the future. Our sites are located in different countries, including France, Italy, United-States, China, Mexico and India. At the heart of our factories, we grow industrial know-how including molding, plating and component assembly.

We are a community of more than 3,000 employees, rich in diversity, with a strong team spirit and open to all of those around us. Dare to be audacious, Make it Simple, Be genuine and Grow together are the 4 values guiding our actions every day.

At Radiall, we have made a choice: "Creating connections that matter". This is how we expressed our purpose, which invites us to work for a better world, through topics that we have identified and on which we can act.

Your Mission

POSITION SUMMARY

The Operational Quality Manager is responsible for driving quality, process consistency, and continuous improvement across manufacturing operations. This position provides hands-on leadership for quality systems and operational performance, ensuring products are manufactured consistently to customer specifications, internal standards, and applicable regulatory requirements.

The Operational Quality Manager works closely with Production, Engineering, Maintenance, Supply Chain, and Quality teams to identify process risks, eliminate recurring defects, improve manufacturing performance, and establish a culture of quality and accountability throughout the plant. .

ESSENTIAL DUTIES AND RESPONSIBILITIES

Establish and maintain quality standards, inspection requirements, work instructions, and standard operating procedures

Lead quality performance across manufacturing operations, including incoming materials, in-process production, and finished goods

Monitor production quality metrics, including scrap, rework, defects, first-pass yield, customer complaints, and process capability

Ensure manufacturing processes consistently meet customer specifications, engineering requirements, and established quality standards establishing appropriate inspection and sampling plans based on product and process risk

Use root-cause analysis tools such as 5 Whys, Fishbone/Ishikawa analysis, Pareto analysis, and Failure Mode and Effects Analysis (FMEA)

Lead corrective and preventive action (CAPA) investigations and verify the effectiveness of implemented solutions

Identify opportunities to improve process capability, throughput, yield, and overall equipment effectiveness (OEE)

Prepare for and support customer, internal, and third-party quality audits ensuring timely resolutions, closure of audit findings implementation of corrective actions

Provide training on quality procedures, inspection methods, problem-solving techniques, and process requirements

The Profile

SUPERVISORY RESPONSIBILITIES

Lead, coach, and develop quality engineers, technicians, inspectors, and other quality personnel as applicable

Promote a quality-at-the-source culture in which employees are empowered to identify and address quality issues

Specific Job Skills, Specialized Knowledge or Certifications

Experience with root-cause analysis, CAPA, FMEA, control plans, SPC, and process improvement

Strong communication and leadership skills with the ability to work effectively on the shop floor and with senior leadership

Experience with ISO 9001 or other relevant manufacturing quality standards.

Experience with ERP/MRP and manufacturing quality systems.

Experience with Statistical Process Control (SPC) and measurement systems analysis (MSA)

Travel

5-10 %

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