Teller - Fairfield, CT (Black Rock Turnpike)

M&T Bank • Fairfield, CT • 4h ago

Overview:

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs - 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $31.98 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Fairfield, Connecticut, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Similar Jobs

Research Finance Manager

Cold Spring Harbor Laboratory • Cold Spring Harbor, NY • 1h ago

Finance, Accounting & Banking

CSHL is an EO/AA Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, di...

1h ago

Go to Apply

Controller

Robert Half • Hauppauge, NY • 4h ago

Finance, Accounting & Banking

Description Family Office Controller, Hauppauge, Long Island, NY Anna Parson, Robert Half is working with a growing Family Office is seeking a hands-on Family Office Controller to build out its accounting and financial r...

4h ago

Go to Apply

Universal Banker- Part- Time ( 29 hours per week)

M&T Bank • Commack, NY • 4h ago

Finance, Accounting & Banking

Overview: Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer...

4h ago

Go to Apply

Universal Banker - Fairfield, CT (Black Rock Turnpike)

M&T Bank • Fairfield, CT • 4h ago

Finance, Accounting & Banking

4h ago

Go to Apply

Teller ( Part-time- 29 hours per week)

M&T Bank • Commack, NY • 4h ago

Finance, Accounting & Banking

Overview: Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accura...

4h ago

Go to Apply

Relationship Banker - Fairfield, CT (Black Rock Turnpike)

M&T Bank • Fairfield, CT • 4h ago

Finance, Accounting & Banking

Overview: Identifies customers' needs through the bank's retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appro...

4h ago

Go to Apply

Teller - Fairfield, CT (Post Road)

M&T Bank • Fairfield, CT • 4h ago

Finance, Accounting & Banking

4h ago

Go to Apply

Manager, Finance -Olympics Production

NBC Universal • Stamford, CT • 1d ago

Finance, Accounting & Banking

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our glob...

1d ago

Go to Apply

Finance Analytics & AI Manager

Deloitte • Stamford, CT • 1d ago

Finance, Accounting & Banking

In an increasingly challenging environment marked by disruptive tech like AI, market uncertainty, and regulatory change, finance and global business services leaders recognize the opportunity to better serve the enterpri...

1d ago

Go to Apply

Finance Analytics & AI Senior Consultant

Deloitte • Stamford, CT • 1d ago

Finance, Accounting & Banking

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)