Commercial Lines Account Manager

HUB International • Cincinnati, OH • 2h ago

POSITION SUMMARY:

HUB International is seeking to add a Account Manager to their Commercial Lines team! The Commercial Lines Account Manager will provide administrative and professional support to commercial lines clients and HUB associates, with a focus on excellent customer service and teamwork.

ABOUT HUB INTERNATIONAL:

HUB International is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 21,000 employees in 700+ offices located throughout North America, HUB's vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

Competitive salaries and benefits offerings

Medical/dental/vision insurance and voluntary insurance options

Health Savings Account funding

401k matching program

Company paid Life and Short-Term Disability Plans

Supplemental Life and Long-Term Disability Options

Comprehensive Wellness Program

Paid Parental Leave

Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

Great work/life balance, because that's important for all of us!

Focus on creating a meaningful environment through employee engagement events

The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

Growth potential - HUB is constantly growing and so can your career!

A rewarding career that helps local businesses in the community

Strong community support and involvement through HUB Gives

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Communicate with HUB associates, clients and carriers via phone and email to provide answers to questions or concerns relevant to commercial lines policies and products

Run Motor Vehicle Reports and accurately advise clients if employees are eligible drivers

Sort, Scan and process all new mail items

Deliver policies in a timely manner and in the format in which the Client Manager advises

Request, process and handle mid-term change requests

Properly document all communication and activity with HUB associates, clients and carriers to maintain compliance and organization

Coordinate policy expirations with HUB associates to obtain and process renewal information

Create new and renewal certificates of insurance templates in CSR24, ensuring accuracy of policy detail and attachments

Process complex certificates of insurance and contract reviews

Process policies, cancellations and endorsements timely and accurately

Prepare and update renewal proposals and summaries

Complete policy application detail for newly bound policies into Epic

Follow up on cancellations and billing issues by effectively communicating with client and carrier

Assist with claim reporting and follow up

Pursue and maintain professional insurance designations as recommended by HUB International

Perform all other duties as assigned by Commercial Client Specialist Supervisor and/or Commercial Lines Operations Manager

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

REQUIREMENTS:

Prior working experience in the insurance industry or knowledge of commercial insurance and products is highly preferred

Ohio Property and Casualty licensure is required, or needs to be obtained within 90 days of employment

Professional designations are preferred

College degree preferred. High school diploma or equivalent is required

Strong understanding and comfort using Microsoft Office tools (Word, Excel, Outlook, PowerPoint)

Existing knowledge of Applied Epic is preferred

Strong customer service, organization and time management skills

Strong decision making and problem-solving skills

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program (https://hubinternational.jobs/e-verify/)

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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