Customer Service Representative

Robert Half • Farmingdale, NY • 1h ago

Description

We are looking for a Customer Service Representative to join a team on a contract to hire capacity. This position focuses on delivering responsive support to customers while managing order-related activities with accuracy and consistency. The ideal candidate is comfortable handling a high volume of communication, preparing quotes, and coordinating purchase order and order placement tasks in a fast-paced environment.

Responsibilities:

Respond to incoming customer inquiries by phone and provide timely, attentive assistance.

Place customer orders accurately and ensure all details are entered correctly into company systems.

Prepare and provide product or service quotations based on customer needs and request details.

Create purchase orders and support order processing from initial request through final submission.

Handle a mix of inbound and outbound calls to update customers, confirm information, and resolve routine issues.

Maintain clear and accurate records of customer interactions, order activity, and follow-up actions.

Coordinate with internal teams to address order questions, pricing concerns, and service-related request

Requirements - Previous experience in customer service, call center support, or a similar client-facing role.

Ability to manage order entry, purchase order creation, and quote preparation with strong attention to detail.

Comfortable handling inbound and outbound calls in a detail-focused and efficient manner.

Strong verbal communication and active listening skills when supporting customers.

Ability to stay organized while managing multiple requests in a fast-paced setting.

Proficiency with basic computer systems and data entry for order and customer record management. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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