Back to Jobs search

DSS Systems Administrator (CONUS)

General Dynamics Information Technology • New York, NY • 1h ago

Req ID: RQ227641

Type of Requisition: SCA

Clearance Level Must Be Able to Obtain: Top Secret

Public Trust/Other Required: None

Job Family: SCA

Skills:

Computer Hardware Support,Customer Service,IT Troubleshooting,Microsoft Windows,Ticketing Systems

Certifications:

CompTIA - Network+ - CompTIA - CompTIA, CompTIA - A+ - CompTIA - CompTIA, CompTIA - Security+ - CompTIA - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Mission:

A DSS Systems Administrator (CONUS) is responsible for providing Desktop Support Services to Department of State consolidated Bureaus. Duties consist of managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers and pertaining to laptops, operating system support, applications and software, monitors, network printers, digital senders and other peripheral devices within the Department of State consolidated Bureaus.

Duties and Responsibilities:

Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.

Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.

Analyze, evaluate and test software and hardware in response to issues identified by customer.

Support in the planning, installation, security and breakdown in support of standing up new facilities and standing down retired facilities.

Mitigate identified security issues.

Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.

Prepare and maintain activity and progress reports regarding support activities.

Act to coordinate activities across support agencies to delivery support service to customer. Manage and track escalations to ensure timely resolution of customer issues.

Contribute to identifying improvements in the support of hardware, software or infrastructure related services.

Work to meet program service level agreements (SLA's) to resolve customer issues.

Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.

Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.

Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.

Conduct diagnostic troubleshooting and repair for microcomputer devices

Install hardware and software application on a myriad of computer devices

Desired Skills or Experience:

Strong customer service and communication skills (both written and verbal)

Excellent interpersonal skills, especially ability to listen and understand what is being described

Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.

Experience providing Tiers 1 and 2 technical support with hardware and software.

Excellent attention to detail.

Strong working knowledge of computer terms.

Customer service operations experience.

1year (5 years preferred) of related experience.

Education and Clearance:

Associate's degree or equivalent experience

Must be US Citizen and clearable; Secret clearance (or higher) a plus

One or more industry standard certifications- A+, Security+, Network+; etc.

Physical Requirements:

Ability to lift and move 30 lbs. of equipment

Work location: New York, NY

OpportunityOwned #WeAreGDIT

The likely hourly rate for this position is between $32.17 - $38.71. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Similar Jobs

Information Technology Apprenticeship, February 2027 Start

Google • New York, NY • 1h ago

IT & Engineering

Information Technology Apprenticeship, February 2027 Start Share Information Technology Apprenticeship, February 2027 Start corporatefare Google place Austin, TX, USA; New York, NY, USA barchart Intern & Apprentice S...

1h ago

Go to Apply

HR Data Report Aide

City of New York • New York, NY • 1h ago

IT & Engineering

Job Description We are seeking a detail-oriented HR Data and Report Aide to support our HR & LR Unit in generating reports using CHRMS and PMS systems, creating new reports, and managing data entry tasks. The ideal c...

1h ago

Go to Apply

Software Engineer, Site Reliability Engineering

Google LLC • New York, NY • 1h ago

IT & Engineering

Rate of Pay: The US base salary range for this full-time position is $207,000 - $300,000 + 20% bonus target + equity + benefits determined by role, level, and location. Individual pay is determined by additional factors,...

1h ago

Go to Apply

Business Technology Analyst 4

U.S. Bank • Hackensack, NJ • 6h ago

IT & Engineering

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

6h ago

Go to Apply

2027 Summer Intern - Technology Group - Sophomore

Federal Reserve Bank • New York, NY • 7h ago

IT & Engineering

New York, NY Full time R-0000033071 Company Federal Reserve Bank of New York When you work at the New York Fed, you have the opportunity to make an impact in our communities and across the nation. Our mission-driven, cur...

7h ago

Go to Apply

2027 Summer Intern - Technology Group - Junior

Federal Reserve Bank • New York, NY • 7h ago

IT & Engineering

New York, NY Full time R-0000033072 Company Federal Reserve Bank of New York When you work at the New York Fed, you have the opportunity to make an impact in our communities and across the nation. Our mission-driven, cur...

7h ago

Go to Apply

Mechanical Engineer

Tutor Perini • New York, NY • 10h ago

IT & Engineering

New York, NY Full time JR102993 Expected salary range for this position is $120,000 - $170,000 depending upon experience. Applicants must be eligible to work in the United States without visa sponsorship now or in the fu...

10h ago

Go to Apply

Lead Data Scientist

Paramount • New York, NY • 11h ago

IT & Engineering

WeAreParamount on a mission to unleash the power of content you in? Weve got the brands, weve got the stars, weve got thepowerto achieve our mission to entertain the planet now all were missing is YOU! Becoming a part of...

11h ago

Go to Apply

[EOI] [FALL 2026] Part-Time Assistant Research Scientist | Center for Data Science | Courant Institute School

New York University • New York, NY • 12h ago

IT & Engineering

Part-time Assistant Research Scientist in the Center for Data Science for a maximum of 27 hours per week. Seeking "expression of interest" from researchers interested in Data Science. In November of 2025, New York Univer...

12h ago

Go to Apply

[EOI] [FALL 2026] Research Scientist | Center for Data Science | Courant Institute School

New York University • New York, NY • 12h ago

IT & Engineering

Seeking "expression of interest" from researchers interested in Data Science. In November of 2025, New York University formally established the new Courant Institute School of Mathematics, Computing, and Data Science. Un...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)