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Senior Administrative Assistant - Eddy Senior Care

Trinity Health • Schenectady, NY • 1h ago

Employment Type:

Full time

Shift:

Day Shift

Description:

Senior Administrative Assistant - Eddy Senior Care PACE

Full Time Days

Eddy Senior Care PACE (Program of All-Inclusive Care for the Elderly) helps older adults remain safely in their homes and communities by providing comprehensive medical, social, and supportive services. As our program continues to grow, we are expanding our team to ensure every prospective participant receives timely, thoughtful, and informed support.

Position Overview

We are seeking a highly organized and personable Inquiry & Intake Support Specialist to serve as the first point of contact for prospective participants and families. This role plays a critical part in ensuring that inquiries are efficiently screened, documented, and routed, allowing our Intake/Enrollment Specialists to focus on the most qualified leads and move candidates smoothly through the enrollment process. In addition, this position provides administrative and marketing support to the Community Liaison team and PACE program as a whole

Key Responsibilities

Serve as the initial contact for incoming inquiries (phone, message, referral)

Gather key information to help determine basic eligibility and level of interest

Document and track all inquiries (qualified and non-qualified) accurately and timely

Route qualified leads to the appropriate Intake/Enrollment Specialist for follow-up

Provide clear, professional information about the PACE program to callers and families

Maintain consistent communication and a positive experience for all prospective participants Administrative & Marketing Support

Prepare and assemble marketing packets, folders, and outreach materials

Support Community Liaison staff with event preparation and logistics

Assist with data entry, tracking logs, and reporting needs

Provide general administrative support to the intake/enrollment function

What We Are Looking For:

Customer-service focused - able to engage compassionately with older adults and families

Detail-oriented and organized - comfortable tracking multiple inquiries and data points

Strong communicator - able to ask the right questions and clearly explain information

Efficient and proactive - able to triage and prioritize effectively

Team-oriented - collaborates closely with intake, marketing, and operations staff

Qualifications

Associate degree or relevant experience preferred

Prior experience in healthcare, intake, call center, customer service, or administrative support strongly preferred

Experience working with older adults or vulnerable populations a plus

Comfortable using computer systems for documentation and tracking

Strong organizational and multitasking skills

Why Join Eddy Senior Care?

Mission-driven work supporting older adults in the community

Collaborative, team-based care model

Opportunity to grow within a rapidly expanding PACE program

Meaningful role with direct impact on access to care

Apply Today If you enjoy helping others, staying organized, and being the first point of connection for individuals seeking care, we encourage you to apply.

Pay Range: $18.50 - $25.92

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

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