Customer Service Representative

Waste Connections • Lacey, WA • 19h ago

Pacific Disposal , a Waste Connections company, is looking for a Customer Service Representative to join our team in Lacey, WA!

What makes this role unique?!

This isn't your typical call center job. In the waste and environmental services industry , you'll play a direct role in keeping communities clean, safe, and running smoothly. Every call you take supports essential services that people rely on every day-from residential pickup to commercial operations. You'll gain insight into a critical infrastructure industry while building valuable customer service and problem-solving skills in a fast-paced, team-oriented environment.

Schedule: Monday-Friday, 8:00 AM - 4:30 PM

Pay: $22-$23/hour (DOE) + regular wage increases

Bonus Opportunity: Earn additional incentive pay up to $500/month (up to $6,000/year total ) based on performance!

Waste Connections offers stable, long-term career opportunities for motivated individuals who want to grow with a dynamic and expanding organization. Our decentralized structure empowers employees to take initiative, think creatively, and make a real impact on their team and community.

DUTIES AND RESPONSIBILITIES:

Collaborate cross-functionally to resolve customer concerns efficiently while learning our proprietary systems

Handle inbound calls and in-person inquiries regarding service setup, changes, billing questions, and account support

Accurately enter and maintain customer information, service orders, and documentation

Prepare service-related paperwork, including contracts, deposits, changes, and cancellations

Use Microsoft Office and internal systems to manage customer accounts effectively

Deliver exceptional customer service that builds trust and long-term relationships

Communicate clearly and professionally to resolve issues and identify customer needs

Thrive in a high-volume call center environment , while identifying opportunities to educate customers and recommend additional services

Provide reception/front desk coverage as needed

WORKING CONDITIONS AND PHYSICAL DEMANDS:

Office-based role in a clean, well-lit, and team-focused environment

Individual workstation with computer, phone, and headset

Fast-paced setting with back-to-back calls and performance expectations

Calls may be monitored for quality assurance and training purposes

Prolonged sitting, typing, and screen time throughout the day

MINIMUM JOB REQUIREMENTS:

High school diploma or equivalent preferred.

Minimum of 2 years experience in a customer service role.

Proficiency in Microsoft Word, Excel, and email systems; strong typing and 10-key skills required.

Excellent organizational, written, and verbal communication skills.

Strong problem-solving and analytical abilities, including data collection, reporting, and solution development.

To be considered for any of our current openings, you must complete an application at www.careers.wasteconnections.com . Once you select your position of interest, you will find application information and additional instructions.

We offer excellent benefits, including medical, dental, and vision insurance, a flexible spending account, long-term and short-term disability insurance, life insurance, a 401 (k) retirement plan, and unlimited opportunities to "Connect with Your Future."

A link to our benefits overview can be found here: https://careers.wasteconnections.com/us/en/benefits

Waste Connections is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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