Salary Range $23.00 - $25.00 Hourly
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. Levels of Authority and Decision Making are indicated as follows:
Job Summary:
The Medical Assistant (MA) is responsible for providing clinical and administrative support to physicians, advanced practice providers, and nursing staff within the Ambulatory Infusion Center (AIC). This position supports the delivery of safe, efficient, and patient-centered care by performing patient intake, clinical documentation, care coordination, scheduling support, inventory management, and other duties necessary to ensure efficient clinic operations.
The Medical Assistant is expected to demonstrate professionalism, compassion, attention to detail, and a commitment to excellence while ensuring compliance with organizational policies, regulatory requirements, and infection prevention standards.
Essential Functions
Patient Care
· Prepare patients for infusion appointments by obtaining and documenting vital signs, height, weight, allergies, medication reconciliation, pain assessments, and other clinical information as appropriate.
· Update medical histories and document patient concerns within the electronic medical record (EMR).
· Assist providers and licensed clinical staff during patient examinations, treatments, and infusion-related procedures within the scope of practice.
· Escort patients to treatment areas and assist with patient positioning and comfort.
· Observe patients during clinic visits and promptly report changes in condition or concerns to licensed clinical staff.
· Maintain patient privacy and confidentiality in accordance with HIPAA regulations.
Patient Intake and Clinical Documentation
· Perform patient intake and verify demographic, insurance, and clinical information.
· Ensure all required patient documentation, including consent forms and treatment-related paperwork, is completed accurately prior to treatment.
· Maintain complete, timely, and accurate clinical documentation within the EMR.
· Ensure physician orders, laboratory results, referrals, and treatment documentation are complete prior to scheduled infusions.
· Scan and upload external medical records and supporting documentation into the patient's medical record.
Administrative Support
· Assist with appointment scheduling, patient registration, appointment confirmations, and follow-up communications.
· Support insurance verification, referrals, prior authorizations, and coordination of care with administrative personnel.
· Communicate professionally with patients, caregivers, provider offices, pharmacies, laboratories, and payors.
· Assist in obtaining outside medical records and coordinating continuity of patient care.
Clinic Operations
· Maintain adequate inventory of clinical, infusion, and office supplies.
· Restock patient care areas, examination rooms, and infusion suites.
· Monitor inventory levels and communicate supply shortages to management in a timely manner.
· Assist with receiving, organizing, and storing clinical supplies and equipment.
Safety and Regulatory Compliance
· Maintain cleanliness and organization of all clinical areas in accordance with infection prevention and safety standards.
· Follow OSHA, CDC, HIPAA, and applicable federal, state, and organizational policies and procedures.
· Properly dispose of biohazardous waste and sharps in accordance with established protocols.
· Participate in emergency preparedness activities, quality improvement initiatives, and mandatory education programs.
Customer Service
· Provide exceptional customer service by treating all patients, families, visitors, and colleagues with professionalism, dignity, and respect.
· Foster a welcoming and compassionate environment that supports a positive patient experience.
· Respond appropriately to patient inquiries and escalate clinical concerns to licensed staff when necessary.
Qualifications
QUALIFICATIONS/COMPETENCIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
· High school diploma or equivalent.
· Minimum of one (1) year of experience in a clinical healthcare setting.
· Working knowledge of medical terminology.
· Experience utilizing Electronic Medical Record (EMR) systems.
· Proficiency in Microsoft Office applications and general computer skills.
· Excellent verbal and written communication skills.
· Demonstrated ability to maintain confidentiality and professionalism.
Preferred Qualifications
· Graduate of an accredited Medical Assistant program.
· Current Medical Assistant Certification (CMA, RMA, CCMA, or equivalent).
· One to two (1-2) years of experience in an ambulatory infusion center, oncology, rheumatology, gastroenterology, specialty pharmacy, or other specialty practice.
· Current Basic Life Support (BLS) certification through the American Heart Association or equivalent.
· Experience with insurance verification, referrals, and prior authorization processes.
COMMUNICATION/LANGUAGE SKILLS: Ability to speak, read and write in the English language; Spanish (or other languages) helpful. Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence; and effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; and compute rate, ratio, and percent; and to draw and interpret bar graphs. An understanding of higher mathematical concepts may be required for specific departments.
REASONING AND ANALYSIS ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; and deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
Pharmacy technician licenses/certifications required by state regulations and state of practice.
INTERPERSONAL SKILLS: Build Relationships : Ability to relate to people in an open, friendly, accepting manner; can show sincere interest in others and their concerns; capable of initiating and developing relationships with others as a key priority.
Collaborative Relationships: Ability to develop and maintain effective working relationships with team members, internal partners, and external parties. Knows how to seek and encourage collaboration. Can work effectively with people outside formal authority to accomplish goals seeking win-win alternatives. Shares successes and works with others to reach best practice solutions. Can represent his/her own interests and yet be fair to other groups. Has the ability to recognize when relationships are unproductive and take action to improve them.
Influence: Can assert own ideas and persuade others; gain support and commitment from others; and mobilize people to take action.
Professionalism: Adhere to company standards for conduct, grooming, and attire. Provide a positive and professional image both within the company and externally. Create a positive first impression.
OTHER SKILLS AND ABILITIES: Ability to work under pressure and ability to make decisions according to established guidelines; work unsupervised and to accomplish tasks accurately and on a timely basis; prioritize work; strong organization skills. Travel may be required; computer literacy in word processing is required. Must be able to use Microsoft Word, Excel, PowerPoint, and Outlook.
SALES ABILITY/PERSUASIVENESS: Ability to identify the needs of employees through effective questions and listening techniques. Can apply technical/professional knowledge, interpersonal skills, and sales methods to obtain employees' commitment to ideas, services, or products. Handles objections effectively.
CUSTOMER SERVICE: Handles customers and employees and their queries in a positive, friendly, helpful and knowledgeable manner, remembering that the customers' satisfaction is a primary focus. Represents the company professionally at every contact with customers, staff and vendors.
ATTENDANCE: Must be able to report to work regularly per the assigned schedule; and have the flexibility to work additional hours outside the assigned schedule when necessary; work steadily through the workday; and maintain an attendance record in compliance with company policies and procedures.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical climate-controlled office environment, and the noise is usually moderate.
SAFETY: Uses common sense to perform job functions in a safe manner.
