Account Lead

Crane Worldwide Logistics • Houston, TX • 3d ago

Description

Essential Job Functions

Acts as primary contact with client at that particular site and is available to the client for escalation when necessary

Work as intermediary for communication between client and their operations teams and Crane Worldwide network

Maintain and identify problems with client KPI's

Escalate all issues with a shipment immediately to the client to insure prompt resolution

Manage all client requests and follow up to insure that the client needs are met

Guides work: May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions

Responsible for managing the client reports and assuring accuracy

Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored.

Lead or assist in new client implementation requirements from a system, process, and documentation standpoint.

Work directly with the operational staff, leadership, and client's staff to understand business requirements, and how to implement new processes to accomplish mutual goals.

Learn to operate, navigate, and train CWW Employees on warehouse systems, processes, and procedures.

Other duties as assigned

Other Skills & Abilities

Strong leadership, exhibits confidence in self and others

Excellent written and verbal communication skills

Demonstrates effective negotiation and closing techniques

Excellent organization and problem-solving skills

Meets challenges with resourcefulness

Generates suggestions for improving work

Works well in a team environment

Physical Requirements

Talking, hearing and using hands to operate computer equipment

Vision abilities required by this job include close vision and the ability to adjust focus

Be able to lift 50 lbs

Ability to drive a forklift and become certified by Crane Worldwide

Education & Experience

High school diploma or GED/Bachelor's degree preferred

3 to 5 years' experience or combination experience and education

Certifications & Licenses

Professional certification may be required in some areas.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

Quarterly Incentive Plan

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement for education related to your job

Employee Referral Bonuses

Employee Recognition and Rewards Program

Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

Employee Discounts

Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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