Pharmacy Customer Service Associate

Walgreens • Mishawaka, IN • 3d ago

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $16 - $18 / Hourly

Similar Jobs

(USA) Pharmacy Manager - 1378 Goshen, IN

Walmart • Goshen, IN • 1d ago

Hospital & Medical

Position Summary... What you'll do... Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders administering immunizations and administering other programs developed by...

1d ago

Go to Apply

Public Health Nurse Surveyor

State of Indiana • South Bend, IN • 1d ago

Hospital & Medical

Public Health Nurse Surveyor Date Posted: Aug 31, 2026 Requisition ID: 483249 Location: South Bend, IN, US, 46601 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employe...

1d ago

Go to Apply

Physical Therapist (PT)

Signature Healthcare • Bremen, IN • 3d ago

Hospital & Medical

About Us Signature HealthCARE of Bremen is a 97-bed offering short-term rehabilitative care as well as long-term care. It is our mission as a family-based organization to revolutionize the healthcare industry through a c...

3d ago

Go to Apply

(USA) Pharmacy Tech Sam's

Walmart • Mishawaka, IN • 4d ago

Hospital & Medical

Position Summary... What you'll do... Processes member purchases by operating a cash registers and related hardware and using appropriate procedures for different payment @types and items soldMaintains merchandise presen...

4d ago

Go to Apply

Non-Licensed International Nurse

American Senior Communities • Elkhart, IN • 4d ago

Hospital & Medical

Description ESSENTIAL POSITION FUNCTIONS Describes care plan goals and approaches to direct care staff so that plan is consistently implemented on all shifts by all caregivers. Seeks input from nurse aides about resident...

4d ago

Go to Apply

Registered Nurse-NICU

Trinity Health • Mishawaka, IN • 4d ago

Hospital & Medical

Employment Type: Full time Shift: 12 Hour Day Shift Description: FT Days, Every third weekend every other holiday What we offer: Tuition reimbursement for all full and part-time colleagues effective first day of employme...

4d ago

Go to Apply

Medical Assistant

Wellpath • Elkhart, IN • 5d ago

Hospital & Medical

You Matter Make a difference every day in the lives of the underserved Join a mission driven organization with a people first culture Excellent career growth opportunities Join us and find a career that supports: Caring...

5d ago

Go to Apply

Certified Medical Assistant

Trinity Health • South Bend, IN • 6d ago

Hospital & Medical

Employment Type: Full time Shift: Day Shift Description: Sign-On Bonus: $2,500 Location: Northwest Family Medicine Status: Full Time- 40 hours Why Saint Joseph Health System? At Saint Joseph Health System, our values gui...

6d ago

Go to Apply

PRN Physical Therapist

Elara Caring • Goshen, IN • 6d ago

Hospital & Medical

Job Requirements At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to mo...

6d ago

Go to Apply

PRN Physical Therapist

Elara Caring • Elkhart, IN • 6d ago

Hospital & Medical

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)