Customer Service Representative

ABC Imaging • New York, NY • 1h ago

Customer Service Representative (Print Production & Front Desk Coordinator)

About ABC Imaging

ABC Imaging is a global printing and visual communications company, providing one-stop visual solutions to Fortune 500 clients worldwide. With locations in the USA, London, Dubai, and Shanghai, we deliver end-to-end print production, graphics, and media services on a global scale.

Job Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our print production team. This role serves as the key link between clients and production, ensuring all print jobs, specifications, and deadlines are accurately managed from intake through completion.

The ideal candidate has experience in print production, prepress, or customer service within a graphics or printing environment.

Key Responsibilities

Monitor and process incoming print jobs via email, production bins, and front counter intake

Accurately code and log customer tickets according to company guidelines and production workflows

Serve as the primary point of contact for client inquiries, job specifications, deadlines, and budgets

Communicate job requirements clearly to production teams, including operators and prepress staff

Review incoming job details to ensure accuracy, completeness, and print readiness

Follow up with clients regarding file issues, production questions, and scheduling updates

Track jobs through completion and ensure proper job closure, delivery, and shipment logging

Provide professional front desk and phone support to clients and internal teams

Maintain a clean, organized, and efficient reception and production intake area

Manage office and production supplies inventory

Support production staff with administrative and workflow assistance as needed

Perform additional duties as assigned by management

Qualifications

Strong organizational skills and exceptional attention to detail

Experience in customer service, print production, prepress, or graphics environment preferred

Working knowledge of offset printing, digital printing, and production workflows

Familiarity with prepress processes and file preparation standards

Strong problem-solving and solutions-oriented mindset

Excellent verbal and written communication skills

Ability to multitask in a fast-paced, deadline-driven production environment

Proficiency in Microsoft Office (Word, Excel, Outlook)

Experience with graphics applications (Adobe Creative Suite preferred) is a plus

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