Summary The Supervisory Financial Management Specialist position is located within the Consolidated Patient Account Center (CPAC). Serving as the Billing Manager for the third-party Revenue Program (MCCF). The CPAC is a regionally consolidated business entity designed to enhance revenue within the Veterans Health Administration (VHA). Responsibilities The Supervisory Financial Management Specialist serves as the Consolidated Patient Account Center (CPAC)'s expert technical authority on matters relating to VHA's Consolidated Billing departments and the interface with process drivers at the medical centers for which the individual CPAC supports. Major Duties include, but are not limited to: Implements and managers all aspects of billing for clients and a wide range of stakeholders. Ensures the financial health and integrity of Billing practices, procedures, polices and, operations, throughout the facility. Identifies negative and positive trends to assist the development of strategies for revue improvement. Provides guidance, enhancement, and direction in the development of billing software. Implementing and effective compliance program that trains employees in their proper execution of their duties and motivates them to comply with appropriate laws, rules, and regulations. Provides managerial guidance and leadership. Actively provides input to the annual goal-setting process, contributing to the development of the final operating plan, and conducting on-going programmatic and multitude factors. Established and maintains effective working relationships with others throughout the organization as well as externally. Assigns work based upon program priorities, capabilities, and assignment requirements. Provides advice, counsel, or instructions to employees on administrative and technical matters. Identifies the development and training needs of employees, providing or arranging for such training and development. Regularly monitors work operations to increase the quality of work directed. Consistently communicates and treats customers in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Designs, plans, schedules, and conducts studies and organizational strategies to identify opportunities to improve customer service and quality. Other related duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Compressed/Flexible: May be available at supervisors discretion Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position Position Description/PD#: Supervisory Financial Management Specialist - Billing Manager/PD04489A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Selected applicant may be subject to a one year supervisory probationary period. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/01/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-11, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Identifying positive and negative trends to assist in developing strategies for revenue improvement Creating timetables for securing funding for new or modified government programs Analyzing and evaluating changes in program plans and funding, assessing their impact on financial and budget program milestones Implementing an effective compliance program that trains employees in the proper execution of their duties and motivates them to comply with appropriate laws, rules, and regulations Providing managerial guidance, direction and leadership. Preferred knowledge, skills, and abilities include: VHA billing experience. Knowledge of ICD-10, CPT-4, HCPCS codes, and medical terminology. Ability to supervise a large and diverse team. Ability to write correspondence at an executive level. Ability to communicate orally and in writing with and to a large diverse workforce. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
