Summary This position is located in the Veterans Health Administration (VHA), Human Capital Management (HCM), Workforce Management and Consulting (WMC). It serves as Director of a Human Resources Operational Center (HROC) and has delegated appointing authority and responsibility to manage and direct the human resources program for a large and complex region, which includes and supports geographically separated Health Service Areas (HSAs), Medical Centers and other VA facilities. Responsibilities Please note that you must live within the catchment area of the Human Resources Operational Center (HROC) to which you are selected. HROC 1 ((VA North Atlantic)) includes West Virginia, Pennsylvania, New York, New Jersey, Maine, Rhode Island, Delaware, Maryland, District of Columbia, Connecticut, Vermont, New Hampshire and Massachusetts. HROC 2 (VA Southeast) includes Georgia, Florida, Alabama, South Carolina, North Carolina, Puerto Rico, Virgin Islands and Virginia. HROC 3 (VA MidAmerica) includes Ohio, North Dakota, South Dakota, Iowa, Indiana, Illinois, Michigan, Kentucky, Wisconsin, Minnesota and Tennessee. HROC 4 (VA Heart of the Nation) includes Wyoming, Utah, Nebraska, Colorado, Kansas, Missouri, Oklahoma, Texas, Arkansas, Mississippi, and Louisiana HROC 5 (VA Pacific West) includes Washington, Montana, Oregon, Nevada, California, Idaho, Arizona, Alaska, Hawaii, Guam, American Samoa, Northern Mariana Islands, and New Mexico. As the Human Resources Operations Center (HROC) Director for a large and complex Veterans Integrated Service Network (VISN)/region, the incumbent: Leads, directs, and oversees all HR operational services across multiple medical centers, Health Service Areas (HSAs), and geographically dispersed facilities, applying delegated appointing authority to manage the full VISN-wide HR program. Provides executive-level direction and authoritative consultation to VISN leadership, medical center directors, clinical executives, and program managers on HR management principles, operations, innovations, and workforce strategies. Exercises full supervisory authority over multiple HR functional areas-including staffing and recruitment, classification, compensation, labor and employee relations, HR development, benefits, personnel security, and HR information systems-through subordinate supervisors. Establishes and communicates HR performance metrics, quality standards, service-level agreements, workflow goals, and operational priorities to ensure efficient, effective, and compliant HR service delivery across the VISN. Oversees the operating budget for regional HR programs; ensures alignment with OPM, VA, VHA, VISN, and medical center regulations, directives, policies, and compliance requirements. Leads the design, implementation, evaluation, and continuous improvement of HR service delivery models, HR operations processes, and organizational structures to enhance customer experience, efficiency, and accuracy. Develops, maintains, and enforces governance processes for HR policies, procedures, and operational guidance; participates in policy councils, compliance reviews, and governance workgroups. Oversees VISN-wide staffing, recruitment, onboarding, appointment processing, and use of hiring authorities, ensuring proper application of Veterans Preference, Direct Hire, and staffing flexibilities. Provides senior oversight of labor and employee relations operations, ensuring timely resolution of complex cases; advises on disciplinary actions, grievances, appeals, negotiations, and union matters. Serves as the VISN/region's senior advisor on HR policy impacts, risk assessments, workforce implications, and implementation strategies; drafts policy impact analyses, training, and communications. Directs creation of VISN-wide HR reports, Congressional responses, OIG submissions, and compliance reviews; monitors HR administration metrics and Strategic Analytics for Improvement and Learning (SAIL). Facilitates HR engagement strategies with employees, managers, executives, and stakeholders; conducts customer experience assessments, focus groups, surveys, and feedback sessions to drive service improvements. Plans, assigns, evaluates, and directs work across multiple HR supervisory levels; approves selections, promotions, training, disciplinary actions, grievances, leave, telework, and organizational structure changes. Work Schedule: Monday-Friday 0800-1630 Compressed/Flexible: May be available Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in person work unless they have an approved exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: PD99242S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/02/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Criteria1: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Leading and directing a comprehensive, multi-disciplinary HR program across a large, complex organization, including staffing, classification, compensation, labor/employee relations, workforce planning, HRIS, and benefits. Providing executive-level HR consultation to senior leaders on complex, precedent-setting, or controversial HR issues with organization-wide impact, including policy interpretation and operational risk assessment. Overseeing subordinate supervisors and geographically dispersed HR teams, including setting performance standards, approving personnel actions, and resolving high-level disciplinary, grievance, or labor-management issues. Developing, interpreting, and implementing HR policies, governance processes, and operational guidance, including conducting policy impact analyses and ensuring compliance with federal regulations, directives, and collective bargaining agreements. Applying advanced analytical and diagnostic techniques to evaluate HR program effectiveness, service delivery, workforce needs, and compliance metrics, and leading enterprise-level HR modernization or improvement initiatives. OR Criteria 2: Education & Specialized Experience: Graduate level degree or higher and three years of progressive specialized experience equivalent to at least the GS-13 grade level. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
