Peoria, Illinois
Tucson, Arizona
Houston, Texas
Peoria, Illinois
Irving, Texas
Cary, North Carolina
Seguin, Texas
Full time
R0000391403
Career Area:
Students and Graduates
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary
Caterpillar offers a unique opportunity within our Product and Customer Support organization to allow students to gain a wealth of real-world practical experience and establish core competencies. Engineering professionals across the enterprise help our dealers and customers succeed in their business through the promotion and selling of products and services, including market research to the industries we serve. Product Support Engineering Interns help sell and support our products/services and deliver superior service and industry expertise for our dealers and customers. The primary role of a Product Support intern is to assist teams that work with Cat dealers and customers with technical support of large machine and engine base including Excavators, Articulated Trucks, Dozers, Loaders, Natural Gas Engines and more. Mechanical & Industrial Engineering degrees or similar preferred.
Specialties within Product Support Engineering include but are not limited to:
Channel Capability & Support
Aftermarket & Service Learning
Field Technical Support
Site Performance Management
Parts & Service Information
Service Operations
Quality & Service Engineering
Lifecycle Management
Additional Info:
This is a full- time (40 hours per week) 12-week internship May 17, 2027 - August 6, 2027 (subject to change based on selected candidates schedule).
Locations for this internship could be Peoria, IL; Cary, NC; Houston, TX; Seguin, TX; Irving, TX; Tucson, AZ or other locations throughout the US
What You Will Do:
Build foundational knowledge of Caterpillar, its products, services and customers.
Grow personally and professionally through soft skills development and hands-on technical training.
Collaborate with experts in product development, dealer management, marketing, and sales, etc.
Work in various rotational assignments throughout Caterpillar, learning strategy, services and products
Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.
What You Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding:
Focuses activities on developing and maintaining positive customer relationships.
Discusses general differences between internally and externally focused organizations.
Cites the cost and benefits of good versus poor customer service.
Explains why customer satisfaction is important to successful product/service delivery.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
Describes non-verbal behaviors that influence the interpretation of the message.
Cites examples of effective and ineffective communications.
Explains the importance of effective business communication.
Speaks/writes using correct language, mechanics, and gestures.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
Explains the value of a disciplined approach to problem solving.
Describes problem reporting and escalation practices.
Utilizes accepted procedures for problem analysis and resolution.
Identifies key aspects of problem-solving techniques used in own area.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Basic Understanding:
Provides examples of the characteristics of effective business relationships.
Identifies key business relationships in own organization.
Describes the nature of a productive business relationship.
Explains the benefits of building business partnerships.
Program Qualifications: ?
Must be enrolled full time at a 4-year University/College in Engineering, Industrial Distribution, Business, or related degree?at the time of application and throughout the program
Must have completed 12 credit hours prior to the start of the program
Minimum 2.8/4.0 cumulative GPA, no rounding
Must be able to relocate to internship location for the duration of the internship and complete daily commute using reliable transportation
Top Candidates Will Also Have:
Previous experience/demonstrated abilities in the following areas:
Project Management
Customer, Dealer, Industry and Product understanding
Digital Technology Acumen
Strong initiative, communication, leadership, and interpersonal skills
Strong presentation skills
Highly organized
Previous experience/level of proficiency within the following areas:
Construction Equipment
Mining Equipment
Diesel Equipment
Natural Gas Engines
On-Highway Trucks
Mining engineering experience
Summary Pay Range:
$22.50 - $40.25
Intern Hourly Rate:
An intern's hourly rate is based on the major/degree being pursued and the number of completed academic hours achieved before the start of the internship.
Intern Benefits:
The total rewards package, beyond base salary, may include if eligible:
Accrued Paid Time Off (PTO)
Paid Holidays
Paid Volunteer Day
Housing Stipend
Relocation Assistance
Medical coverage
Voluntary benefits
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:
August 28, 2026 - November 13, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
