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Customer Service Specialist

Mains'l Services • Chico, CA • 2w ago

Chico, CA

Full Time

Entry Level

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At Mains'l, we believe everyone deserves the opportunity to live a meaningful, self-directed life. Being recognized as a Top Workplace by USA Today the last four years reflects our commitment to creating a workplace where people feel valued, supported, and connected. We believe that every crew member plays an important role in creating a positive experience for the people we support and one another.

We're excited to welcome a Customer Service Specialist to our Chico office! In this role, you'll be the first point of contact for visitors, crew members, stakeholders, and the people we support. You'll help create a welcoming environment while providing customer service, handling administrative responsibilities, and supporting day-to-day operations. If you are somebody who is organized, personable, and enjoys helping others, this could be the role for you.

What you'll do:

Welcome visitors, vendors, and employees.

Answer, screen, and forward incoming calls to the appropriate contact.

Provide information about the agency, including locations of other offices, contact information, and a generalized overview of Mains'l programs.

Maintain office equipment including maintaining office supplies and equipment.

Prepare and assemble mailing materials for timely distribution.

Maintain accurate reports, data entry, and agency contact lists.

Sort incoming packages and inform the recipient upon delivery.

What we're looking for:

Strong communication skills, including verbal and written communication.

Strong active listening skills with the ability to understand customer needs, ask clarifying questions, and provide helpful and appropriate solutions.

Ability to multi-task and prioritize competing priorities.

Proficient in operating computers, telephone systems, and standard office equipment, including copiers, scanners, and fax machines.

Efficient with Microsoft Office applications, including Word, Excel, and Outlook.

Able to build positive working relationships and create a welcoming experience for customers, visitors, people we support, and crew members.

Status: Full-time

Location: Chico, CA

Pay Rate: $18.00 - $20.00 per hour

Benefits:

Mains'l offers full benefits to Full-time staff including paid time off, paid sick time, paid holidays, health, dental, life and vision insurance, 401k, paid funeral leave, parental leave, 2 weeks of paid jury leave, and education assistance (tuition reimbursement).

Mains'l is committed to providing Equal Employment Opportunity to all employees and applicants.

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