Job Title: A/V System Engineer
Location: Washington, DC
Type: Direct Hire
Work Model: Onsite - onsite
Security Clearance: Public truest or Higher
Responsibilities
Provide advanced technical support for the integration, configuration, and sustainment of enterprise A/V and conferencing systems across CLIENT facilities
Support maintenance and operation of conference room technology, digital signage systems, and executive briefing environments
Assist in the integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management
Support planning and execution of A/V infrastructure upgrades, refreshes, and new installations under the direction of the A/V Lead Systems Integrator
Maintain A/V system documentation, diagrams, and configuration records in the Government ITSM platform and knowledge base
Serve as a qualified backup to the A/V Lead Systems Integrator during leave, training, or other absences to ensure 100% coverage continuity
Provide direct, hands-on technical support for executive-level meetings, briefings, and high-priority events
Coordinate with the A/V Lead Systems Integrator and CLIENT event coordinators to prepare A/V systems in advance of scheduled engagements
Execute pre-event testing and validation procedures to minimize the risk of service interruptions
Maintain on-call availability outside core business hours to support executive engagements and priority events as needed
Provide responsive on-site and remote support during active executive events and high-visibility meetings
Diagnose and resolve A/V system incidents and integration issues independently for moderately complex problems
Escalate complex or cross-domain A/V incidents to the A/V Lead Systems Integrator as appropriate
Coordinate with network, Microsoft infrastructure, and NOC teams to resolve A/V incidents requiring cross-functional support
Manage A/V incident records on the Government ITSM platform, ensuring accurate and complete documentation
Follow and contribute to A/V troubleshooting runbooks, escalation procedures, and knowledge base articles
Support integration, configuration, and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities
Coordinate with the Microsoft Infrastructure team to support proper configuration and management of Teams-based A/V endpoints
Assist in troubleshooting and resolving Microsoft Teams-related A/V issues
Stay current on Microsoft Teams Rooms updates, features, and best practices
Requirements
Minimum 3-5 years of hands-on enterprise A/V systems integration and operations experience
Demonstrated experience supporting enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems
Experience providing A/V support for executive-level engagements and meetings in a professional environment
Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms
Experience in a Federal or private-sector enterprise environment of comparable scale and complexity
Solid proficiency in: enterprise A/V system integration and operations; conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech); digital signage systems and management platforms; Microsoft Teams Rooms configuration and support; A/V over IP technologies and transport protocols; display technologies (LED, LCD, projection systems); audio systems (DSP configuration, microphone arrays, speaker systems)
Working knowledge of: enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast); Microsoft 365 and Teams administration related to A/V endpoints; ITSM platforms (e.g., ServiceNow); IT security principles applicable to A/V systems; ITIL 4 change and incident management practices
Required Certifications: Certified Technology Specialist (CTS) - AVIXA (must be current and unexpired throughout performance); CTS-I (preferred)
Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification; Microsoft Teams Rooms certification or equivalent; Extron Control Professional certification; CompTIA Security+ or equivalent
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
LI-KA1
M1
Ref: #851-Rockville-S1
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
