Job Title: A/V Lead System Integrator
Location: Washington, DC
Type: Direct Hire
Work Model: Onsite - onsite
Security Clearance: US Citizenship and ability to obtain a public trust or higher
Responsibilities
Lead the design, integration, configuration, and sustainment of enterprise A/V and conferencing systems across all CLIENT facilities
Manage and maintain conference room technology, digital signage systems, and executive briefing environments to ensure reliable, high-quality operation
Oversee integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management
Lead planning and execution of A/V infrastructure upgrades, refreshes, and new installations
Develop and maintain A/V system architecture documentation, diagrams, and configuration records
Evaluate emerging A/V technologies and recommend solutions that align with CLIENT's enterprise environment and mission needs
Provide direct, hands-on support for executive-level meetings, briefings, and high-priority events, ensuring seamless A/V performance
Coordinate with CLIENT leadership, executive staff, and event coordinators to understand requirements and prepare A/V systems in advance of scheduled engagements
Serve as the on-site technical lead for executive briefing center operations and high-visibility events
Maintain on-call availability outside core business hours to support executive engagements and priority events as needed
Develop and execute pre-event testing and validation procedures to minimize the risk of service interruptions
Serve as the primary escalation point for all A/V-related incidents, ensuring timely and effective resolution
Diagnose and resolve complex A/V system failures, integration issues, and performance problems independently
Coordinate with network, Microsoft infrastructure, and NOC teams to resolve cross-domain A/V incidents
Manage the A/V incident lifecycle in the Government ITSM platform, ensuring accurate and complete records
Develop and maintain A/V troubleshooting runbooks, escalation procedures, and knowledge base articles
Lead, mentor, and supervise A/V systems integration team members
Assign and prioritize work across the A/V team in alignment with Sprint commitments and operational priorities
Ensure team members are cross-trained and capable of supporting all A/V functions to maintain coverage continuity
Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards
Support recruitment, onboarding, and professional development of A/V team personnel
Lead integration and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities
Coordinate with the Microsoft Infrastructure team to ensure proper configuration, licensing, and management of Teams-based A/V endpoints
Support troubleshooting and resolution of Microsoft Teams-related A/V issues in collaboration with the Microsoft Infrastructure team
Stay current on Microsoft Teams Rooms updates, features, and best practices, applying improvements to CLIENT's environment as appropriate
Requirements
Minimum 6-8 years of hands-on enterprise A/V systems integration and operations experience
Demonstrated experience designing, integrating, and managing enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems
Proven experience supporting executive-level engagements and high-visibility events in a professional environment
Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms
Experience in a Federal or private-sector enterprise environment of comparable scale, complexity, and security posture
Demonstrated experience leading or supervising A/V technical teams
Expert-level proficiency in: Enterprise A/V system design, integration, and operations
Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech)
Digital signage systems and management platforms
Microsoft Teams Rooms configuration and management
A/V over IP technologies and transport protocols
Display technologies (LED, LCD, projection systems)
Audio systems (DSP configuration, microphone arrays, speaker systems)
Strong working knowledge of: Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast)
Microsoft 365 and Teams administration as it relates to A/V endpoints
ITSM platforms (e.g., ServiceNow)
IT security principles applicable to A/V systems
ITIL 4 change and incident management practices
Certified Technology Specialist (CTS) - AVIXA (required)
CTS-I (Certified Technology Specialist - Installation) (required)
CTS-D (Certified Technology Specialist - Design) (strongly preferred)
Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification, Microsoft Teams Rooms certification or equivalent, Extron Control Professional certification, CompTIA Security+ or equivalent
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
LI-KA1
M1
Ref: #851-Rockville-S1
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
