Account Specialist

DIRECT SUPPLY • Milwaukee, WI • 3h ago

JOB REQUIREMENTS: Position Summary: Direct Supply is building the future
of healthcare technology with industry-leading products, solutions and
platforms to help improve the lives of millions of seniors and those who
care for them. In the Account Specialist position, you\'ll play a vital
role in delivering exceptional customer experiences while enabling
scalable, efficient growth. As a key point of contact for inbound
customer needs across multiple channels, you\'ll handle order execution,
proactively resolve issues, and provide support with speed, accuracy,
and accountability. You\'ll also help free up the Sales team by reducing
reactive work, enabling Account Managers to focus on high-value
consultative selling. Skills Needed: Provides Customer Value - Delivers
cutting-edge, tech-driven solutions paired with outrageous customer
service with an eye to profitability. Seizes opportunities that reward
both the customer and DS, fostering robust customer relationships.
Communicates Effectively - Develops and delivers impactful
communications for diverse audiences across channels. Excels in both
small and large group interactions. Captures attention, actively
listens, and guides discussions towards targeted goals. Solves
Problems - Uses technology and sharp logic to craft inventive solutions
to complex issues, digging deep to tackle root causes. Conducts
impartial analysis, leaving no stone unturned for comprehensive
insights. Delivers Results - Seizes new opportunities and tackles
challenges head-on with urgency. Takes initiative and consistently hits
goals. Zeroes in on key priorities for results. Drives progress through
uncertainty and moves others to action. What You\'ll Do and Impact: Own
the processing of customer orders, including standard and web orders
that require exception handling, ensuring timely resolution and a
seamless experience. Serve as a key support contact for customers via
Zendesk Chat, phone, and email-delivering responsive, accurate, and
professional service, with a focus on resolving issues at the first
point of contact. Proactively reduce reactive work for the Sales team by
independently managing inbound customer needs such as answering calls,
processing simple quotes and orders, and addressing basic product,
pricing, and order inquiries-freeing Account Managers to focus on
strategic selling. Handle both pre-sale and post-sale inquiries,
including order status, fulfillment timelines, backorders, and issue
resolution-setting clear expectations and communicating effectively. Use
sound judgment and problem-solving skills to identify and resolve issues
quickly, escalating only when necessary. Leverage systems and tools to
process orders, manage exceptions, and document interactions-continually
improving speed, accuracy, and quality of service. Collaborate with
Sales, Operations, Supply Chain, and other internal teams to remove
friction and improve workflows. Take... For full info follow
application link. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/8C14F7531D334325

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