Back to Jobs search

Customer Service Representative

Agile Cold Storage • Gainesville, GA • 1h ago

Full Time

Gainesville, GA, US

Salary Range: $16.00 To $17.50 Hourly

Night Shift Position

About Agile Cold Storage

Agile Cold Storage is a privately held provider of automated and conventional temperature-controlled warehouse solutions. Founded in 2020, the company focuses on safety, technology-driven operations, and long-term partnerships across the cold-chain industry. Agile Cold Storage maintains a strong, people-first culture grounded in teamwork, respect and continuous improvement.

Essential Duties and Responsibilities:

Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.

Schedule inbound and outbound appointments within the DMS (Dock Management System).

Communicate between customer, the customer's broker or freight forwarding and warehouse operations concerning the customer's account/inventory and office for invoicing and credit changes.

Ensure proper invoicing of all accounts by processing and verifying computer-generated invoices.

Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.

Review order details and ensure they are following Company policies and procedures.

Research issue , obtain supporting paperwork, get approvals and process credits / debits.

Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.

Provide coverage for other team members.

All other duties as assigned.

Other Duties and Responsibilities:

Accurately enter orders in the WMS.

Perform work in a safe manner following all Company safety rules.

May perform other duties as may be assigned to fulfill Agile's objectives.

Required Qualifications:

2 years of Customer Service Experience or an appropriate combination of education and experience.

Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.

Requires clerical skills in managing files and records, and other office procedures and terminology.

Requires the ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.

Strong communication skills with the ability to read and speak English.

Must be able and willing to complete a pre-employment basic math skills test.

Must be able and willing to complete a per-employment background check and drug screen.

Strong Teamwork skills.

Preferred Qualifications of Export Coordinator:

High School Diploma or GED.

Knowledge, Skills & Abilities: The employee must have proficient knowledge of English and math skills. The employee also must be capable of following written and verbal instructions. The employee must have a high attention to detail. Organizational and time management skills will be required.

Work Environment : The working environment is usually in an office setting, with occasional need to leave the premises. Requires the use of a telephone, fax machine, computer terminal calculator, copy machine.

Physical and Mental Demands : This job will require the ability to sit for long periods of time, with frequent interruptions. This job will also require several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads. This job will require manual dexterity with normal hand/finger movements for typical office work. Speaking, hearing, and seeing are important elements of completing assigned tasks. This job will occasionally require climbing, squatting or kneeling, and bending. The job will occasionally require lifting / carrying / push / pull up to 20 lbs. The associate must know and follow proper office and safety protocols; know and follow Agile's grooming, hygiene and dress code policies including appropriate personal protection equipment (PPE) for safety compliance. The noise level in the warehouse is usually moderate.

Similar Jobs

General Manager, DC Operations

Global Industrial • Buford, GA • 4h ago

Management & Administrative

General Manager, DC Operations Date: Aug 26, 2026 Location: Buford, GA, US, 30518 Global Industrial About Global Industrial Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-stren...

4h ago

Go to Apply

Warehouse Manager

Rexel USA • Suwanee, GA • 6h ago

Management & Administrative

3100 Shawnee Industrial Way, Suwanee, GA Employment Type: Full-time Contract Type: US - Full Time Job Family: Supply Chain & Warehousing Experience Level (for career site): Early Professional Company Description Rexe...

6h ago

Go to Apply

(USA) Area Manager - Floor (wm.com)

Walmart • Pendergrass, GA • 19h ago

Management & Administrative

Position Summary... What you'll do... Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associates Implement the business plan for area of responsibility by communicating goals...

19h ago

Go to Apply

(USA) Area Manager - Floor (wm.com)

Walmart • Pendergrass, GA • 19h ago

Management & Administrative

19h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Cornelia, GA • 1d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Gainesville, GA • 2d ago

Management & Administrative

2d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Gainesville, GA • 2d ago

Management & Administrative

2d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Oakwood, GA • 2d ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $14.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

2d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Flowery Branch, GA • 2d ago

Management & Administrative

2d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Winder, GA • 2d ago

Management & Administrative

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)