Overview
Delta Solutions and Services Bowhead is seeking a Mid-Level Client Systems Support Specialist to support our team at Vandenberg SFB.
The Client Systems Support team provides responsive, comprehensive, and secure end-user IT support across all S4S networks and facilities. Personnel ensure users have reliable access to classified and unclassified systems, communications tools, and collaboration platforms necessary to execute the mission. This position integrates front-line Help Desk functions, technical endpoint support, and executive IT services within a single service delivery framework. The Client Systems Support staff troubleshoot, configure, and maintain end-user systems, provide account and access assistance, coordinate escalations with enterprise providers, and ensure compliance with DoD cybersecurity and configuration management standards.
Responsibilities
Serve as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up support
Log, categorize, and prioritize incidents and service requests in accordance with established service-level objectives
Perform Tier I and Tier II troubleshooting for workstations, laptops, mobile devices, printers, and peripheral equipment
Diagnose and resolve software, operating system, and user application issues within established baselines and STIG requirements
Join systems to the domain, configure network settings, and ensure connectivity to shared drives, printers, and collaboration tools
Deploy and maintain system images, patches, and baseline configurations to ensure standardization and compliance
Install, configure, and troubleshoot CAC, Token, and multi-factor authentication (MFA) solutions across classified and unclassified networks
Assist with account access issues, password resets, and permissions management in coordination with the Identity and Access Management team
Perform workstation hardening, vulnerability remediation, and endpoint security enforcement in support of RMF and ACAS requirements
Provide on-site and remote support for VTC, Teams, and other collaboration systems used in operational and executive environments
Deliver white-glove support to senior leaders and executive staff, including system setup, data migration, secure mobile device configuration, and event support
Coordinate VIP event or conference support, ensuring seamless connectivity, display configuration, and real-time troubleshooting
Develop, update, and maintain user support documentation, standard operating procedures, and quick-reference guides
Monitor ticket queues to ensure timely response, escalation, and closure in alignment with performance metrics
Track and report recurring issues to identify systemic problems and recommend corrective actions
Maintain asset accountability, tagging, and inventory accuracy for assigned devices and peripherals
Support after-hours operations, contingency activities, and mission exercises as required
Participate in configuration reviews, patch cycles, and readiness inspections to maintain compliance with DoD and organizational policies
Provide feedback to engineering and cybersecurity teams on observed issues, performance impacts, and improvement opportunities
Support users and assist with the coordination and completion of paperwork required to resolve negligent discharge of classified information incidents and events.
Train and mentor junior technicians in troubleshooting techniques, customer service standards, and documentation practices
Serve as a property custodian as required by DoDI 5000.64, DAFI 23-111, and AFMAN 17-1203, maintaining accountability of assigned A/V assets.
Support exercises, operational events, and contingency scenarios by ensuring the rapid setup, testing, and operation of client systems.
Other duties as assigned.
Qualifications
4-6 years of experience providing Tier II client or desktop support, system configuration, and technical issue resolution across multiple networks and environments. Demonstrated experience supporting classified systems or executive/VIP customers preferred.
Bachelor's degree in Information Systems, Computer Science, or related field, or equivalent experience (4 years).
Must meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire. Certifications such as CompTIA A+, Network+, Security+, or Microsoft MCSA/MD-100/101 are preferred.
Strong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders.
Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards.
Familiarity with endpoint hardening, patching, and vulnerability management practices.
Ability to lift up to 50 lbs. and support physical system setup in office or operations center environments.
Provide after-hours and contingency support as required.
Physical Demands:
Must be able to lift up to 50 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must currently hold an active TS/SCI clearance.
Targeted hourly rate is $50.48 based on qualifications and experience.
Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. Ukpeagvik Iñupiat Corporation (UIC) considers all applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender or gender identity, pregnancy, national origin, age, disability, military/veteran status, marital status, genetic information, or any other legally protected status EOE/D/V. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and subject to other state and federal requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants. Please view Equal Employment Opportunity posters here .
All candidates must apply online at www.uicalaska.com , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance www.uicalaska.com/careers/recruitment/ .
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
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ID 2026-26049
Category Information Technology
Location : Location US-CA-Vandenberg SFB
Min USD $50.48/Hr.
Max USD $50.48/Hr.
Minimum Clearance Required Top Secret/SCI
Travel Requirement Less than 10%
