On-site
Zeeland, MI
Holland, MI
Full time
R225413
Job Summary
Responsible for the activities of team members within practices and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partners. Trains team members and serves as a liaison between providers, team members and director in daily operations. Responsible for charge capture processing, standard work, process improvement and practice staffing. Manages team member performance and development and ensures policy adherence. Manages multiple sites and specialty programs.
Essential Functions
Accountable in collaboration with dyad partners for the delivery of quality services though consistent application of polices, procedures, protocols and standards, and through support for an educational plan to meet the needs of the team and assure compliance. Identifies policies/procedures/standard work needed for site/service and participates in writing, reviewing and revising site/service policies/procedures/standard work.
Responsible for creating an environment that promotes patient satisfaction. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Corewell Health's mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that team members are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction.
In collaboration with dyad and director leadership, assists in the development and management of the operational and capital budgets. Oversees/responsible for monitoring and managing labor and expenses within the practice. Collaborates or assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating staff, consulting with Human Resources and providers. Oversees/monitors time and attendance records and prepares/reports payroll for team.
Responsible for employee engagement/satisfaction and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Responsible for developing, initiating and monitoring change within the office. Holds regular team meetings and is responsible for timely communication with team, providers and other leadership.
Oversee/participates in initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency. Makes and implements recommendations to improve operations and to implement new services for areas of responsibility.
Ensures that services are provided in accordance with state and Federal regulations, organizational policy, and accreditation/compliance requirements.
Oversees and mentors leadership team, supporting operations of multiple sites, specialties and programs (typically 3 or more), etc.
Supports dyad leadership with value, cost, quality and provider/patient satisfaction. Reviews and monitors operational reporting tools and creates action plans for identified opportunities.
Qualifications
Required
Bachelor's Degree or equivalent business, management, health care administration or other related area
5 years of relevant health care/medical practice or related work experience
3 years of relevant experience in a leadership role and/or role leading complex projects and initiatives. Proven track record of achieving financial targets and demonstrated ability to think strategically with a thorough understanding of strategic development
Strongly Preferred
Clinical background
Preferred
Master's Degree or equivalent business, management, health care administration or other related area
Experience with Electronic Medical Records and other medical practice systems
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
Waist to Waist > 5 lbs: Seldom up to 10 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 10 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 10 lbs
Pulling Force > 5 lbs: Seldom up to 10 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Occasionally
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Occasionally
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Occasionally
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Seldom
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/Hand Dexterity: Frequently
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment @type and status
Primary Location
SITE - Zeeland Medical Office Building - 8333 Felch - Zeeland
Department Name
OBGYN Zeeland - Medical Group West
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 a.m. to 5 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people-including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities-and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.
