Position Title: Administrative Assistant / Intake Coordinator
Reports To: Operations Manager and/or Founder & CEO
Status: Full-Time
Schedule: Monday-Friday 8:00am-5:00pm
Position Summary:
The Administrative Assistant / Intake Coordinator serves as the first point of contact for participants, partners, and visitors. This role supports daily administrative operations and manages the intake process for program participants, ensuring accurate documentation, timely referrals, and a welcoming, professional experience. The position is essential to maintaining efficient program flow, data compliance, and high-quality service delivery.
Qualifications:
High school diploma or GED required; associate's or bachelor's degree preferred
Experience in administrative support, client intake, or social services required
Strong organizational, communication, and data entry skills
Ability to manage confidential information with professionalism and discretion
Proficiency with standard office technology (email, data systems, scheduling tools)
Ability to multitask, prioritize, and work effectively in a fast-paced environment
Essential Duties and Responsibilities:
Administrative Support
Provide front-office administrative support, including answering phones, responding to emails, and greeting visitors
Schedule appointments, meetings, and program intakes
Maintain organized electronic and paper filing systems
Support staff with additional administrative tasks as assigned
Intake and Participant Coordination
Conduct initial intake screenings for program participants
Collect and verify required documentation and consent forms
Accurately enter participant data into agency systems
Coordinate referrals and follow-ups in collaboration with program staff
Data Management & Compliance
Maintain accurate, confidential participant records
Ensure all intake documentation meets agency and funder requirements
Assist with data tracking, reporting, and audits as needed
Communication & Customer Service
Serve as a professional and welcoming representative
Communicate clearly with participants, families, staff, and partner organizations
Respond to inquiries and route information appropriately
Professional Conduct
Adhere to agency policies, procedures, Code of Ethics, and confidentiality standards
Participate in required trainings, meetings, and supervision
Demonstrate professionalism, reliability, and cultural sensitivity
Additional Responsibilities
Perform other duties as assigned by program leadership
Core Competencies:
Administrative organization and attention to detail
Client-centered communication and customer service
Data accuracy and documentation compliance
Time management and multitasking
Professionalism and confidentiality
Performance Indicators:
Intake processes completed accurately and on time
Participant records maintained in compliance with agency standards
Positive feedback from participants and staff
Timely scheduling and follow-ups
Minimal data errors or compliance findings
If you are organized, detail-oriented, and passionate about supporting community programs, we encourage you to apply to join our team.
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
