Lead Front Desk Concierge - High Point Univ - Kahn Hotel & Alo Res

ARAMARK • High Point, NC • 12h ago

Job Description

The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.

Job Responsibilities

? Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks

? Trains and guides guest service staff on job duties, customer service, systems, and procedures

? Greet and provide customer service to guests while anticipating their needs

? Responsible for performing service recovery to patients/customers who have received unsatisfactory service.

? Book reservations and coordinate registration

? Operate a register and/or software system to complete cash and credit card transactions

? Answers phone calls and emails and deliver messages as needed.

? Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.

? Reconciles disputed guest charges.

? Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

? Supervisory experience in a related role preferred

? Previous guest services experience required.

? High school diploma or equivalent required.

? Demonstrates excellent customer service skills

? Demonstrates interpersonal and communication skills, both verbal and written

? Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

ARAMARK

Go to Apply

Share this job

Similar Jobs

Assistant Smallware Manager

Jetro Holdings, Inc • Greensboro, NC • 2h ago

Retail & Hospitality

Assistant Smallware Manager Company: Jetro / Restaurant Depot Location: 12 Sharps Airpark Ct, Greensboro, NC 27409 Job Type: Full-time Sector: Management Compensation: $15.25 - $15.76 JOB DETAILS Job Summary The Assistan...

2h ago

Go to Apply

Assistant Seafood Manager

Jetro Holdings, Inc • Greensboro, NC • 2h ago

Retail & Hospitality

Assistant Seafood Manager Company: Jetro / Restaurant Depot Location: 12 Sharps Airpark Ct, Greensboro, NC 27409 Job Type: Full-time Sector: Management Compensation: $15.25 - $15.76 JOB DETAILS Job Summary The Assistant...

2h ago

Go to Apply

Assistant Meat Manager

Jetro Holdings, Inc • Greensboro, NC • 2h ago

Retail & Hospitality

Assistant Meat Manager Company: Jetro / Restaurant Depot Location: 12 Sharps Airpark Ct, Greensboro, NC 27409 Job Type: Full-time Sector: Management Compensation: $15.25 - $15.76 JOB DETAILS Job Summary The Assistant Mea...

2h ago

Go to Apply

Task Force - Executive Chef - The Katharine Brasserie & Bar

Kimpton Hotels & Restaurants • Winston-Salem, NC • 12h ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

12h ago

Go to Apply

Assistant Neighborhood Sales Manager

Stanley Martin Homes • Greensboro, NC • 16h ago

Retail & Hospitality

Who is Stanley Martin Homes? At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does. Our success starts with our people, and we are proud to foster a culture where every team member i...

16h ago

Go to Apply

Retail Salesperson

Bridgestone Americas • Kernersville, NC • 19h ago

Retail & Hospitality

952758 Kernersville Full time 2026_20918 Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-own...

19h ago

Go to Apply

Emerging Middle Market Team Leader

Fifth Third Bank, N.A. • Greensboro, NC • 22h ago

Retail & Hospitality

Raleigh, NC Greensboro, NC Full time R72095 Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERA...

22h ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Kernersville, NC • 1d ago

Retail & Hospitality

183134BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

1d ago

Go to Apply

2nd Shift Team Lead (Manufacturing Metal Fabrication, Welding, Powergen Assembly) (Direct Hire)

Southern Company • Randleman, NC • 2d ago

Retail & Hospitality

Description Summary: The Team Leader lead will be responsible for the personnel and product in their work center(s). They will handle personnel training, quality, safety, and continuous improvement initiatives in their a...

2d ago

Go to Apply

Assistant Manager II

Family Dollar • Winston-Salem, NC • 3d ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)