Customer Service Clerk

Old Dominion Freight Line • Medley, FL • 1h ago

Medley, FL

Full time

R-2026-3686

At Old Dominion, we don't just move freight-we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.

Responsibilities:

Answer phones and respond to emails in a courteous and timely manner

Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.

Respond to customer issues and questions in a timely manner

Provide Service 2.OD to internal and external customers

As needed, may assist with general office duties such as mailing, filing and copying

Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system

Qualifications:

High School diploma or equivalent preferred

1 year of customer service experience, preferably in the transportation industry

Strong attention to detail

Excellent written and verbal communication skills

Proficiency with Microsoft Office

AS400 experience preferred

Ability to handle multiple request and priorities in as fast-paced environment

Demonstrated aptitude for quickly learning new systems and processes

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

Afternoon

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

Great Health Benefits including a Zero premium medical plan for employee only coverage

Vision & Dental

Short Term & Long Term Disability

Flex Spending Accounts

401k Retirement plan with company match and additional company annual discretionary match opportunity

Life Insurance

Wellness Program

Tuition Reimbursement for Drivers and Technicians

Training and growth opportunities to build a career

We prioritize our OD family of employees

Ability to advance through our promote from within philosophy

National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please click here (https://www.odfl.com/us/en/contact.html) for contact information.

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you've come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We've grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.

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