Travel Sales Manager

AAA Northern California, Nevada & Utah • United States, United States • 3w ago

Salt Lake City, UT

Full time

J141640

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position

401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period

Benefits - Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. ?

While this territory is anchored in Utah, the Travel Sales Manager will also oversee team members in Montana, Wyoming and Alaska.

Our Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. They work closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Advisors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Travel Advisors.

ESSENTIAL FUNCTIONS

Drives travel sales revenue through management of team and relative goals

Coaching to achieve desired sales productivity and growth, as well as to overcome challenges;

Analyzing sales and industry trends to capitalize on opportunities;

Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals;

Sets sales goals in conjunction with business line and holds team accountable for reaching goals;

Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance;

Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management

Works to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management

Builds relationships with industry representatives, vendors, local community leaders, and travel professionals facilitate sales growth and improved value proposition for members

Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etc

Keeps staff informed of industry changes, agency and Club changes, and vendor requirements

Establishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance management

Works with Managers to oversee day-to-day performance of Counselors

Assists in development and execution of training and ensures that Club policies and procedures are followed

KNOWLEDGE AND SKILLS

Strong sales coaching skills

Driven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skills

Strong negotiation and analytical skills

Proficient in customer issue resolution

Ability to work an extended hour schedule as necessitated by business need

Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency

Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

Minimum Qualifications

Bachelor's plus 5 years/High School diploma plus 9 years of travel sales & service experience

3+ years of supervisory/management experience Required

Valid driver's license

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

Compensation Range for Utah: $100,674.00 - $125,841.00.

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