Treasury Customer Service Representative 6-E8 (7 positions)
Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/5459563)
Apply
?
Treasury Customer Service Representative 6-E8 (7 positions)
Salary
$21.91 - $32.20 Hourly
Location
Dimondale, MI
Job Type
Permanent Full Time
Remote Employment
Remote Optional
Job Number
2701-26-13-57
Department
Treasury
Opening Date
08/25/2026
Closing Date
9/8/2026 11:59 PM Eastern
Bargaining Unit
UNITED AUTO WORKERS (UAW)
Description
Benefits
Questions
Job Description
This position serves as the primary customer contact in a service center environment of the Collection Services Bureau (CSB) utilizing knowledge base and case management tools to assist customers. This employee interacts with taxpayers/debtors and their authorized representatives via telephone technologies and written correspondence, including handling inquiries from customers and/or contracted private collection partners. In accordance with established contact center standards, this position aids in the resolution of delinquent tax and state agency debts and the overall collection process. This position utilizes collection systems to answer customer inquiries regarding departmental policies, procedures, and some points of law and to update and retrieve account information regarding delinquent tax and state agency debt accounts. Further, this employee processes work queues generated by collection systems.
Position Description (https://MCSC.state.mi.us/AgencyPDFs/TCSR%20PD%208.25.2026.pdf)
Treasury Careers (michigan.gov)- Learn more about why Treasury is a Great Place to Work!
Required Education and Experience
Education
Educational level typically acquired through completion of high school.
Experience
Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Additional Requirements and Information
Please attach a cover letter and detailed resume to your application. (Failure to do so may result in your application being screened out.)
Work must be performed in the state of Michigan . To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location.
Remote Work . To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you are a State of Michigan resident, t his position is eligible for remote work up to five days per week. Please note that occasional onsite work will be required. Additionally, the selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. Please note that remote work is not available if you reside outside of the State of Michigan.
E-Verify. The Michigan Department of Treasury participates in E-Verify (https://www.e-verify.gov/employees/employee-rights-and-responsibilities) and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
View the job specification at:
https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/T/TreasuryCustomerServiceRepresentative.pdf
The Michigan Department of Treasury is proud to be recognized at the Gold Level as a Veteran-Friendly Employer.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.
Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
TREACSR - Do you possess at least an educational level typically acquired through the completion of high school?
Yes
No
02
TREACSR - Please select your level of experience.
None
At least one year of experience responding to customer inquiries and resolving problems.
At least two years of experience responding to customer inquiries and resolving problems.
At least three years of experience responding to customer inquiries and resolving problems.
At least four years of experience responding to customer inquiries and resolving problems.
03
How many years of experience do you have responding to customer inquiries, both verbally and written?
None to less than one year
One to three years
Three to five years
Five to seven years
Seven to ten years
More than ten years
04
Please provide a brief explanation of your experience in the question above. If you have no experience, enter N/A.
05
How many years of experience do you have answering phones and assisting callers with their questions?
None to less than one year
One to three years
Three to five years
Five to seven years
Seven to ten years
More than ten years
06
Please provide a brief explanation of your experience in the question above. If you have no experience, enter N/A.
07
Do you have experience answering calls in any of the following environments? Check all that apply.
Multi-line phone system
Contact center environment
Receptionist
Telemarketing
None of the above
08
For the question above, please provide a brief description of your experience. If you have no experience, enter N/A.
09
Are you able to multi-task and use multiple systems to answer customer questions in a fast-paced environment?
Yes
No
10
For the question above, please briefly explain your experience. If you have no experience, enter N/A.
11
From the following list, please select the software with which you have work-related experience. (Check all that apply.)
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
Customer Relationship Management Software (CRM)
Work Force Management (WFM)
Intelligent Workload Distribution (IWD)
None of the above
12
Please describe your work-related experience with the software checked in the above question. If you have no experience, enter N/A.
13
Please attach to your application your response to the following: Describe what you believe constitutes exceptional customer service. How have you demonstrated this commitment to customer service excellence in your work experience? Did you attach your response?
Yes
No
14
Did you attach your cover letter and detailed resume to your application? (Failure to do so may result in your application being screened out.)
Yes
No
15
This position is eligible for remote work up to five days per week for State of Michigan residents. Occasional onsite work will be required. The selected candidate must have a secure, safe and appropriate designated workspace and also sufficient and secure internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote work arrangements are subject to management approval and may be adjusted or discontinued at any time. Remote work is not available if the selected candidate resides outside of the State of Michigan. Please indicate if you understand and agree with this requirement.
Yes
No
16
To perform the duties and responsibilities of this position, all work must be performed in Michigan. Please indicate if you understand and agree with this requirement.
Yes
No
17
Are you available to attend mandatory monthly in-person meetings/trainings at the Operations Center in Dimondale, Michigan?
Yes
No
18
Professional references are required to be considered for this position. Acceptable references include current or recent supervisors and/or individuals in positions responsible for overseeing work. Have you provided at least 3 acceptable professional references either in the application or an attachment?
Yes
No
Required Question
Employer
State of Michigan
Department
Treasury
Address
TreasuryOHR@michigan.gov
430 West Allegan Street
Lansing, Michigan, 48922
Phone
517-335-7508
Website
https://www.michigan.gov/treasurycareers
Apply
Please verify your email addressVerify Email
