What's The Role
The Project Coordinator supports the planning, coordination and delivery of customer implementation projects across the C&W Business portfolio. The role works closely with project managers, Service Integration and Delivery teams, product, engineering, sales, local technical teams, customers and third-party partners to keep activities organized, owners aligned and agreed timelines on track.
The Project Coordinator maintains project plans, trackers, action logs and documentation; coordinates meetings and follow-ups; monitors milestones and dependencies; and highlights risks, delays and blocking points for timely resolution. The role contributes to a consistent, well-communicated customer experience from project initiation through implementation, acceptance and closure. This is a developmental project-delivery role suited to someone with strong organization, communication and follow-through who is building practical project management experience in a telecommunications, information technology or service-delivery environment.
What You'll Do
Support the coordination of customer implementation projects and operational initiatives from initiation through closure.
Assist with developing and maintaining project plans, schedules, milestones, action trackers and delivery checklists.
Coordinate activities across internal teams, customers and third-party providers, ensuring that owners, deliverables and due dates are clearly recorded.
Schedule and organize project meetings, prepare agendas, capture decisions and minutes, and follow up on agreed actions.
Monitor project progress against scope, timelines and Ready for Service dates, and promptly flag delays, risks, dependencies or blocking points to the Project Manager or Service Implementation Manager.
Maintain project risks, issues, actions, decisions and change logs, ensuring records are current and accessible to relevant stakeholders.
Provide accurate and timely project status updates and contribute to internal and customer-facing reports.
Support communication with customer stakeholders throughout implementation, including progress updates, scheduling, testing, acceptance and handover activities.
Coordinate required project resources, site access, equipment, documentation and dependencies with the relevant teams.
Assist in tracking project-related costs, orders and deliverables and highlight potential variances for review.
Support testing and acceptance activities, track outstanding defects or actions, and obtain and file completion documentation and customer sign-off.
Maintain complete, accurate and securely stored project files, including plans, job packs, meeting records, approvals, test results, change requests and closure documents.
Create and update service requests, work orders, circuit IDs and related records in the relevant business systems, as required.
Follow established project management standards, templates and governance requirements, and recommend practical improvements to coordination and reporting processes.
Provide coordination support across multiple concurrent projects and priorities, including projects involving teams or providers in different Caribbean markets.
Knowledge & Experience
Associate degree or bachelor's degree in Business Administration, Project Management, Information Technology, Telecommunications or a related field; equivalent relevant experience will also be considered.
One to three years of experience in project coordination, service delivery, operations, administration or a similar role is preferred.
Foundational knowledge of project management principles, project lifecycles and common project controls.
Experience maintaining project plans, trackers, action logs, meeting minutes and status reports.
Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint and Teams; exposure to Microsoft Project, Visio or similar tools is an advantage.
Experience using enterprise systems such as Salesforce, SAP, ticketing, order-management or billing platforms is an advantage.
Strong written and verbal communication skills, with the ability to communicate clearly with customers, colleagues and third-party providers.
Strong organizational and time-management skills, with the ability to manage multiple priorities and follow through on commitments.
Good analytical and problem-solving skills, with close attention to detail and accuracy.
Basic understanding of telecommunications, information technology or managed services is desirable; willingness and ability to build technical knowledge is essential.
Exposure to Agile, Waterfall or hybrid project methodologies is an advantage.
CAPM, PRINCE2 Foundation or another entry-level project management certification is an advantage but not required.
Knowledge & Experience
Associate degree or bachelor's degree in Business Administration, Project Management, Information Technology, Telecommunications or a related field; equivalent relevant experience will also be considered.
One to three years of experience in project coordination, service delivery, operations, administration or a similar role is preferred.
Foundational knowledge of project management principles, project lifecycles and common project controls.
Experience maintaining project plans, trackers, action logs, meeting minutes and status reports.
Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint and Teams; exposure to Microsoft Project, Visio or similar tools is an advantage.
Experience using enterprise systems such as Salesforce, SAP, ticketing, order-management or billing platforms is an advantage.
Strong written and verbal communication skills, with the ability to communicate clearly with customers, colleagues and third-party providers.
Strong organizational and time-management skills, with the ability to manage multiple priorities and follow through on commitments.
Good analytical and problem-solving skills, with close attention to detail and accuracy.
Basic understanding of telecommunications, information technology or managed services is desirable; willingness and ability to build technical knowledge is essential.
Exposure to Agile, Waterfall or hybrid project methodologies is an advantage.
CAPM, PRINCE2 Foundation or another entry-level project management certification is an advantage but not required.
What You'll Do
Support the coordination of customer implementation projects and operational initiatives from initiation through closure.
Assist with developing and maintaining project plans, schedules, milestones, action trackers and delivery checklists.
Coordinate activities across internal teams, customers and third-party providers, ensuring that owners, deliverables and due dates are clearly recorded.
Schedule and organize project meetings, prepare agendas, capture decisions and minutes, and follow up on agreed actions.
Monitor project progress against scope, timelines and Ready for Service dates, and promptly flag delays, risks, dependencies or blocking points to the Project Manager or Service Implementation Manager.
Maintain project risks, issues, actions, decisions and change logs, ensuring records are current and accessible to relevant stakeholders.
Provide accurate and timely project status updates and contribute to internal and customer-facing reports.
Support communication with customer stakeholders throughout implementation, including progress updates, scheduling, testing, acceptance and handover activities.
Coordinate required project resources, site access, equipment, documentation and dependencies with the relevant teams.
Assist in tracking project-related costs, orders and deliverables and highlight potential variances for review.
Support testing and acceptance activities, track outstanding defects or actions, and obtain and file completion documentation and customer sign-off.
Maintain complete, accurate and securely stored project files, including plans, job packs, meeting records, approvals, test results, change requests and closure documents.
Create and update service requests, work orders, circuit IDs and related records in the relevant business systems, as required.
Follow established project management standards, templates and governance requirements, and recommend practical improvements to coordination and reporting processes.
Provide coordination support across multiple concurrent projects and priorities, including projects involving teams or providers in different Caribbean markets.
