Customer Service Representative

Insight Global • Sunbury, OH • 3h ago

Job Description

Position Overview

Insight Global is seeking a Customer Service Representative for Newman Roofing, a growing family-owned company serving homeowners since 1992. This individual will be the first point of contact for customers and play a key role in delivering a high-quality customer experience through scheduling support, customer communication, and administrative coordination.

Responsibilities

Answer incoming customer calls and emails

Schedule estimates, inspections, and appointments

Coordinate calendars and communicate appointment details

Assist customers with billing and payment inquiries

Provide administrative support to sales and office teams

Maintain accurate customer records

Deliver professional, white-glove customer service throughout the customer lifecycle

Location: Sunbury, OH (100% Onsite)

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Compensation: $24-$29/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits

401(k) with 3% company contribution after one year

Company-paid 70% health insurance premium

Uniform stipend

Paid holidays

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

2/3+ years of customer service, scheduling, administrative support, or front-office experience

Strong verbal and written communication skills

Professional phone presence and ability to handle a high volume of customer interactions

Experience working directly with customers, clients, patients, or homeowners

Strong attention to detail, organization, and follow-through

Proficiency with Microsoft Office

Ability to multitask and manage competing priorities in a fast-paced environment - Hospitality, luxury retail, or high-end customer service experience

College degree preferred

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