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Knowledge Management Analyst

Evergy, Inc. • Wichita, KS • 6h ago

Description

SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS

JOB TITLE: Knowledge Management Analyst

REQUISITION ID: CUS00J7

DEPARTMENT: Training & Knowledge Management - Wichita Service Center or Raytown Customer Care Center

LOCATION: Wichita, KS or Raytown, MO

PAY RANGE:

Knowledge Management Analyst I: $54,400 - $68,000

Knowledge Management Analyst II: $66,600 - $83,200

Sr. Knowledge Management Analyst: $75,300 - $100,400

Scheduled Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. (additional hours as required)

Summary of Primary Duties and Responsibilities:

The Knowledge Management (KM) Analyst is responsible for maintaining the integrity of knowledge assets supporting Customer Operations. The KM Analyst serves as a subject matter expert of the KM application and provides the day-to-day production system support to end users across multiple business units. This position investigates production concerns and partners with IT and supplier technical teams for resolution.

The KM Analyst drives the design and development of content and the knowledge experience. They provide analysis of new/forming business processes and procedures to produce high quality end-user documentation through strong partnerships and collaboration. The KM Analyst is responsible for creating and maintaining knowledge governance to ensure a single source of truth is recognized. End-user feedback and system analytics are leveraged to continually enhance content delivery. The KM Analyst participates on projects and initiatives and contributes to change management by identifying key impacts and developing communication to support the end-users through implementation.

Qualifications

Education and Experience Requirements:

A Bachelor's degree in Business, Communications, or a related field is preferred. Relevant experience may include customer operations support, content creation, communications, training support, and change management. Entry level through Sr level candidates will be considered, with the level determined based on the selected candidate's qualifications, skills, and relevant experience.

Skills, Knowledge, and Abilities Required:

Strong critical thinking, written communication and editing skills. Highly proficient in communicating complex concepts in tangible, easily understood terms. High attention to detail. Ability to understand risks and impacts to suggested process changes. Good organizational skills and the ability to work effectively under pressure and within time constraints. Candidate should possess a progressive, dynamic attitude toward solving problems and working with other team members. Must be able to handle confidential information appropriately. Computer skill and experience, including proficiency with Microsoft Office tools (Word, Excel, Power Point, etc.). Strong interpersonal skills to resolve problems in a professional manner. Must have the ability to perform the physical activities of the job. The employee must maintain a high level of professionalism at all times.

Licenses, Certifications, Bonding, and/or Testing Required: Knowledge Management (ATD, CKM, APQC), Change Management, Technical Writing certifications preferred but not required.

Working Conditions:

Much of the time will be spent in an office environment.

Some travel will be necessary.

Available for after-hours duties.

Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Shift Standard

Job Field: Strategy & Support

Req ID: CUS00J7

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