Produce Clerk

Kroger Family of Companies • Lynchburg, VA • 10h ago

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES

Role model the 3A's of Friendly: acknowledge, assist and appreciate our Customers

Promote Corporate Brands to customers

Promote trust and respect among associates

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

Assist with the preparation produce platters/trays

Inform customers of produce specials

Recommend items to customers to ensure they get the products they want and need

Adequately prepare, package, label and inventory merchandise

Review/inspect products for quality and freshness and take appropriate action with those items

Label, stock and inventory department merchandise

Report product ordering/shipping discrepancies to the department manager

Display a positive attitude

Stay current with present, future, seasonal and special ads

Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

Notify management of customer or employee accidents

Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to store management

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math (counting, addition, and subtraction)

Current food handlers permit once employed

Desired

Comparable Retail experience

Second language (speaking, reading and/or writing)

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