Director of Retail Operations

Staff Management, Inc. • Rockford, IL • 2d ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13667077

The Director of Retail Operations is a key member of the Carpenter\'s Place leadership team and is responsible for the strategic leadership for the Carpenter\'s Corner \"Thrift and More\" concept. This role oversees the development, operation, and growth of retail activities across current and future formats, including physical locations, e-commerce, and other mission-aligned opportunities. The Director\'s focus is to maximize net income in support of mission-critical services while ensuring that all retail efforts remain aligned with the organization\'s human services mission.

Key Responsibilities

Strategic Growth:Develop and execute business plans that meet or exceed financial targets, strengthen retail performance, and position the organization for sustainable growth across current operations and future opportunities.

Financial Oversight:Manage the retail division budget, control labor costs, analyze margins, and provide regular financial performance reports to executive leadership. Lead sales forecasting and budgeting for the division in collaboration with the Finance Department. Manage daily cash handling, credit transactions, and deposit systems and procedures.

Operational Excellence:Direct and monitor store operations to drive net income through revenue growth, efficient operations, and expense management. Establish and maintain standard operating procedures for labor planning, production management, pricing, staging, loss prevention and all aspects of operations across all retail locations. Track and report on Key Performance Indicators.

Logistics and Procurement:Oversee the full donated goods supply chain, including intake, sorting, inventory rotation, and distribution across locations.

People Leadership:Recruit, mentor, and evaluate high-performing teams while fostering a positive work environment. Partner with our Professional Employer Organization to appropriately execute staffing plans.

Customer Service:Maintain a superior customer service experience that builds satisfaction, loyalty, and repeat engagement. Ensure customers feel welcome, concerns are addressed promptly and professionally, and stores are clean, organized, and inviting. Lead by example and set clear expectations for the team to deliver the highest level of customer service.

Pricing:Implement and continuously optimize pricing, sales, and promotions to maximize sales to patrons, minimizing trash and bulk liquidations.

Mission Integration:Advance the nonprofit\'s mission by maximizing net income in support of mission-critical services, ensuring the social enterprise\'s connection to the mission is clearly reflected in store operations, customer experience, messaging, and visual presentation. Support the development of Guest work therapy and employment opportunities within retail operations, expand volunteer engagement across the division, and collaborate with leadership on community engagement and donor relations.

Other Duties:This position will recognize that the organization\'s operations are managed by a small but mighty leadership group and will contribute to the mission by accepting all other duties as assigned.

Qualifications

Education Level

Associates Degree in Business Administration, Retail Sales,

operations management or higher is preferred

Experience Requirement

Minimum of 10 years of relevant work experience and a proven track

record in thrift, retail, or operations management.

5+ years\' experience in a supervisory role managing other

employees.

Technical Skills

Strong conflict resolution, crisis intervention, and de-escalation

skills.

Demonstrated ability to lead diverse teams and implementaccountability.

Commitment to Carpenter\'s Place\'s faith-based mission and values.

Excellent communication, organizational, and leadership skills.

Effectively present business information and change proposals to

executive and Board leadership.

Ability to multi-task and remain calm under pressure.

Ability to set professional boundaries and maintain staff

accountability.

Ability to analyze performance data and make data driven decisions

to improve the stores.

Compensation & Benefits:

Base Salary: \$54,080 - \$81,120

Bonus: Bonuse Plan offered - earn up to 25% of base salary

Benefits include:

Health, Dental, and Vision Insurance

Paid Holidays

Generous PTO Policy

Unpaid Time Off

Life & AD&D Insurance

Flex Spending Plan

401(k)

Term Life Insurance

Employee Assistance Program

\ \ \ \ \

For more information, or to apply now, you must go to the web

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