Pharmacy Customer Service Associate

Walgreens • Loxahatchee, FL • 2h ago

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $16 - $18 / Hourly

Similar Jobs

Pharmacy Customer Service Associate

Walgreens • Wellington, FL • 20h ago

Hospital & Medical

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state...

20h ago

Go to Apply

BEHAVIORAL HEALTH CONSULTANT OPS - 60934076

MyFlorida • West Palm Beach, FL • 1d ago

Hospital & Medical

BEHAVIORAL HEALTH CONSULTANT OPS - 60934076 Date: Aug 17, 2026 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( http://www.dms.myflorida.com/workforce\operations/hu...

1d ago

Go to Apply

Health Technician (Intensive Care Unit)

Veterans Affairs, Veterans Health Administration • West Palm Beach, FL • 2d ago

Hospital & Medical

Summary Patient Care Services is recruiting a Health Technician (Monitor Tech) in the Intensive Care Unit at the West Palm Beach VA Medical Center. The Health Technician provides support in a wide variety of basic clinic...

2d ago

Go to Apply

Social Worker-Mental Health Clinic/BHIP

Veterans Affairs, Veterans Health Administration • West Palm Beach, FL • 2d ago

Hospital & Medical

Summary The Department of Veterans Affairs, Veterans Health Administration (VISN 8), West Palm Beach VA Healthcare System is seeking a licensed Social Worker (GS-0185-11) for the Mental Health Clinic (MHC) within the Soc...

2d ago

Go to Apply

Registered Nurse

Help at Home • Greenacres, FL • 2d ago

Hospital & Medical

DPS Home Health Agency Inc is hiring Registered Nurses in your community TODAY! Start your career and become a hero for someone in your community. Payrate starting at $50 per visit! Why should you join DPS? Build your ow...

2d ago

Go to Apply

Licensed Practical Nurse

Help at Home • West Palm Beach, FL • 2d ago

Hospital & Medical

DPS Home Health Agency Inc is hiring Licensed Practical Nurses in your community TODAY! Start your career and become a hero for someone in your community. Payrate starting at $30 per visit! Why should you join DPS? Build...

2d ago

Go to Apply

Home Health Physical Therapist Assistant-Per Diem

CenterWell • Boynton Beach, FL • 2d ago

Hospital & Medical

Become a part of our caring community As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the comfort of their homes. By de...

2d ago

Go to Apply

(USA) Pharmacy Pre-Grad Intern - WM

Walmart • Lake Worth, FL • 2d ago

Hospital & Medical

Position Summary... What you'll do... Ensures confidentiality of information documentation and assigned records as required by Company policies and local State and Federal guidelines Provides Pharmacy products and servic...

2d ago

Go to Apply

Physical Therapist - Outpatient

Cleveland Clinic • Palm Beach Gardens, FL • 3d ago

Hospital & Medical

Join Cleveland Clinic Florida Palm Beach Gardens' team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic'...

3d ago

Go to Apply

Avionics/Electrical Technician 2

Gulfstream • West Palm Beach, FL • 3d ago

Hospital & Medical

Gulfstream Aerospace | Palm Beach, FL At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development a...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)