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Merchant Onboarding Specialist - Dallas Metro, TX

Kelly Services • Dallas, TX • 2h ago

Specialist, Platform Innovation - Launch - TX, Dallas Metro- 38245

Location: MI, Detroit Metro

Contract Duration: Until Dec 31 st

Contract Type: W2 under Staffing Supplier

Pay:$53.35/hour

Work Schedule: Partially remote, partially in-office, high travel required (regional and national); reliable vehicle and valid driver's license required

About the Role

The Specialist, Platform Innovation - Launch is responsible for onboarding restaurant merchants to platform products and enhancing their experience throughout the lifecycle. This role engages in direct merchant interaction, hands-on training at merchant sites, and cross-functional collaboration across sales, account management, operations, product, and analytics teams. The role also includes creating and executing onboarding strategies, developing training materials, overseeing digital ordering and SaaS implementation, and seeking opportunities for workflow improvement.

Key Responsibilities

Directly interface with merchant restaurants to enhance onboarding and utilization

Create and execute strategic onboarding plans for a seamless merchant experience

Train merchant staff onsite, develop and deliver training materials

Learn platform configuration and oversee implementation of digital/SaaS solutions

Identify and recommend workflow improvements to maximize merchant adoption and revenue

Operate proactively and adapt in an evolving environment

Work cross-functionally with internal teams to support merchant success

Travel frequently to merchant sites within region and nationally

Qualifications

Bachelor's degree or equivalent work experience

5+ years in restaurant/bar management, hospitality, or customer support

Highly detail-oriented, able to complete tasks accurately and on time

Excellent external and internal customer support skills

Experience collaborating across departments

Proactive and deeply engaged in operational detail

Technical aptitude, curiosity, and basic experience with POS systems integration during management tenure

Spanish language skills are an asset

Reliable vehicle and valid driver's license required; high mobility and flexibility for frequent travel

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what's next with Kelly ® .

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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